Amber Lester
New Middletown,Ohio
Summary
Highly organized and detail-oriented Administrative Assistant with 16 years of experience providing exceptional administrative support in fast-paced office environments. Proven expertise in calendar management, office coordination, and customer service. Skilled in managing office systems, handling confidential information, and liaising between teams and clients. Adept at streamlining processes, improving efficiency, and supporting senior leadership to ensure smooth operations. Strong communication, problem-solving, and multitasking skills, with a track record of meeting deadlines and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Engineering Admin
OWL Services
05.2023 - Current
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
Bar Manager
The Casual Pint
03.2022 - 05.2023
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Admin Assistant/Compliance/Intake Coordinator
Safehouse Residential Services
09.2011 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Pro Shop Coordinator
Knoll Run Golf Course
09.2007 - 09.2011
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
High School Diploma -
Poland Seminary High School
Poland, Ohio06-2009
Skills
- Meeting facilitation
- Scheduling coordination
- Report preparation
- Document control
- Contract administration
- Meeting planning
- Scheduling
- Travel administration
- Sensitive material handling
- Word processing
- Office administration
- Relationship building
- Customer relations and communications
- Multi-line phone systems
- Remote conferencing
- Travel coordination
- Effective communication
Timeline
Engineering Admin
OWL Services
05.2023 - Current
Bar Manager
The Casual Pint
03.2022 - 05.2023
Admin Assistant/Compliance/Intake Coordinator
Safehouse Residential Services
09.2011 - 06.2022
Pro Shop Coordinator
Knoll Run Golf Course
09.2007 - 09.2011
High School Diploma -
Poland Seminary High School
Similar Profiles
Jeremy PetrowskiJeremy Petrowski
Remote Support Specialist at OWL ServicesRemote Support Specialist at OWL Services
Angel AlvaradoAngel Alvarado
Inside Sales Representative at OWL SERVICESInside Sales Representative at OWL SERVICES
Braedon AlderBraedon Alder
Site Foreman at OWL ServicesSite Foreman at OWL Services