Amber Letizio
Inkster,MI
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Garden City Medical Center
01.2016 - 07.2024
- Maintained current and accurate medical records for patients.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Event specialist
Crossmark
05.2011 - 12.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Kept detailed records of daily activities through online customer database.
- Inspected merchandise for quality and arranged proper display location on floor.
Packer
06.2008 - 02.2009
- Sorted and Inspected parts/product for quality, damages and or defect, Packed parts/products for company distribution, Maintained cleanliness and organization of work area
Cashier
09.2006 - 02.2008
- Customer service, Operated computerized cash register while handling cash and credit card transactions, Ensured work space areas were organized and sanitized
Personal Assistant
07.2005 - 02.2006
- Answered Phones and took messages, transferred calls as necessary, Sorted and filed company paperwork and documents, Ensured all necessary documents were correctly filled out, Maintained cleanliness and organization of office area, Stocked office supplies
Education
Medical Billing and Office Administration Certificate -
Ross Medical Education Center
Canton, MISkills
- Patient Intake and Vital Signs
- Administrative office skills
- Basic human anatomy and physiology
- CPT/HCPCS Coding
- Electronic medical record management
- Fast Learner/Self Starter
- HIPPA compliance
- ICD-9-CM and ICD-10-Cm Coding
- Insurance Billing, Filing, and reimbursement
- Medical Terminology
- Microsoft Office Suite
- Type 55 WPM
Certification
American Heart Association BLS, AED and CPR Certified, 11/2015
Timeline
Medical Receptionist
Garden City Medical Center
01.2016 - 07.2024
Event specialist
Crossmark
05.2011 - 12.2015
Packer
06.2008 - 02.2009
Cashier
09.2006 - 02.2008
Personal Assistant
07.2005 - 02.2006
Medical Billing and Office Administration Certificate -
Ross Medical Education Center
American Heart Association BLS, AED and CPR Certified, 11/2015