Summary
Overview
Work History
Education
Skills
Timeline
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Amber Lewis

Apple Valley,CA

Summary

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable Server offering [Number] years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Skilled [Job Title] offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Highly skilled [Job Title] experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Server

Corkeys
Apple Valley, CA
11.2023 - Current
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.

Floor Key Manager

Texas Roadhouse
Hesperia, CA
11.2022 - Current
  • Managed daily operations of the store, ensuring smooth and efficient functioning
  • Resolved customer complaints promptly and professionally.
  • Enforced company policies regarding security, attendance, dress code.
  • Opened and closed store in absence of senior managers.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Assisted customers with locating and securing desired products.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Managed [number] employees.
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Ensured compliance with applicable laws and regulations related to the business operations.

Server

Texas Roadhouse
Hesperia, CA
02.2021 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

GED -

El Prado

Skills

  • Table Bussing
  • Food Delivery
  • Order Management
  • Food Running
  • Table Setting
  • Guest Engagement
  • Food inspection
  • Beverage Preparation
  • Safe Food Handling
  • Food safety understanding
  • Dining customer service
  • POS operation
  • Ordering Procedures
  • Menu presentation
  • Effective customer upselling
  • Exceptional customer service
  • Cash Handling
  • Order Accuracy
  • Professional Appearance
  • Performance Improvement
  • Positive and professional
  • Item promotion
  • Menu Memorization
  • Suggestive Selling
  • Liquor, wine, and food service
  • High-volume dining
  • Guest Seating
  • Strong Work Ethic
  • Sales Techniques
  • Service prioritization
  • Check payment processing
  • Table setting arrangements
  • Point of Sale (POS) system operations
  • Sales expertise
  • Menu knowledge

Timeline

Server

Corkeys
11.2023 - Current

Floor Key Manager

Texas Roadhouse
11.2022 - Current

Server

Texas Roadhouse
02.2021 - Current

GED -

El Prado

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Amber Lewis