Amber Lewis
Dayton,OH
Summary
Goal-oriented and highly organized team player with a strong willingness to relocate for the right opportunity. Authorized to work in the US for any employer, bringing a proven track record of driving success through effective collaboration and a commitment to achieving objectives. Possesses a keen eye for detail and a proactive approach, consistently delivering results while maintaining a positive and professional demeanor. Ready to contribute skills and expertise to a dynamic organization that values teamwork and fosters growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admin customer service specialist
Orkin/Rollins
07.2019 - Current
- Schedule routes handle customer concerns do out bound inbound calls manage office duties also Glimpse notifications and routing Payroll timekeeping
Cutomer Service Representative
TruGreen-Dayton, OH
02.2019 - 06.2019
- Handled inbound calls regarding customers account.handled any questions regarding there accounts.Also took payments and did some sales.
teacher supervisor
wee care daycare-Dayton, OH
10.2018 - 02.2019
- In the morning made sure that all staff where scheduled correctly and made sure the daycare was running correctly making sure it was ran from the state guidelines.In the afternoon i did the preschool lessons and school age tutoring
Pharmacy Technician
CVS caremark-San Antonio, TX
01.2018 - 10.2018
- Customer service fill prescription process measure medication's process prior authorization for Medicaid medicare call center setting did data entry prior authorizations and billing insurance
Customer Care Accounts receivable Clerk
TRUGREEN-Vandalia, OH
02.2015 - 01.2018
- Confer with customers by telephone or in person to provide information About products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of Inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers'Problems
- Refer unresolved customer grievances to designated departments for Further investigation
- Resolve customers' service or billing complaints by performing activities Such as exchanging merchandise, refunding money, or adjusting bills
Customer Care Rep Accounts Receivable Clerk
Limited brands-Kettering, OH
02.2013 - 02.2015
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or Transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts To pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage paper or electronic filing systems, recording Information, updating paperwork, or maintaining documents, such as attendance records, correspondence
Administrator
Wee Care Daycare-Dayton, OH
03.2011 - 02.2013
- Use computers for various applications, such as database management or Word processing
- Answer telephones and give information to callers, take messages, or Transfer calls to appropriate individuals
- Perform payroll functions, such as maintaining timekeeping information And processing and submitting payroll
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording Information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems And arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Also maintain staff hiring Train and assist staff with computer usage also train staff on daily schedules and state regulations for the daycare
Secretary
Sinclair community college-Dayton, OH
02.2010 - 02.2011
- Use computers for various applications, such as database management or Word processing
- Answer telephones and give information to callers, take messages, or Transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording Information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems And arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the Appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material.Operate electronic mail systems and coordinate the flow of information, Internally or with other organizations.
Nursing assistant
Good Sheppard nursing home-Springfield, OH
05.2009 - 02.2010
- Answer patient call signals, signal lights, bells, or intercom systems to Determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living Activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients' dietary restrictions, food allergies, and preferences to Ensure patient receives appropriate diet
- Measure and record food and liquid intake or urinary and fecal output, Reporting changes to medical or nursing staff
- Gather information from caregivers, nurses, or physicians about patient Condition, treatment plans, or appropriate activities
- Record vital signs, such as temperature, blood pressure, pulse, or Respiration rate, as directed by medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical Attention, such as bruises, open wounds, or blood in urine.
Education
Associated in child development -
Clark State Community College
Dayton, OH11.2015
Skills
- Pharmacy technician certificate
- Pharmacy Tech
- Prior Authorization
- PTCB
- Customer Service
- Billing
- Pharmacy
- Word
- Customer Care
- Customer Support
- CSR
- Call Center
- Data Entry
- Time management
- Microsoft Excel
- Sales
- Customer support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CPR
- Teaching Certificate
Personal Information
Title: Admin OFFICE MANAGER
Timeline
Admin customer service specialist
Orkin/Rollins
07.2019 - Current
Cutomer Service Representative
TruGreen-Dayton, OH
02.2019 - 06.2019
teacher supervisor
wee care daycare-Dayton, OH
10.2018 - 02.2019
Pharmacy Technician
CVS caremark-San Antonio, TX
01.2018 - 10.2018
Customer Care Accounts receivable Clerk
TRUGREEN-Vandalia, OH
02.2015 - 01.2018
Customer Care Rep Accounts Receivable Clerk
Limited brands-Kettering, OH
02.2013 - 02.2015
Administrator
Wee Care Daycare-Dayton, OH
03.2011 - 02.2013
Secretary
Sinclair community college-Dayton, OH
02.2010 - 02.2011
Nursing assistant
Good Sheppard nursing home-Springfield, OH
05.2009 - 02.2010
Associated in child development -
Clark State Community College
- CPR
- Teaching Certificate
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