Amber Lewis
Sacaton,AZ
Summary
Highly skilled employee with significant background in customer service, operational efficiency, and problem-solving. Strengths include ability to manage multiple projects, strong communication skills, and a talent for improving processes to enhance overall satisfaction. Skill in significantly improving service delivery by identifying inefficiencies and implementing effective solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housing Services Specialist
GRIC- Department of Community Housing
Sacaton, AZ
04.2022 - Current
- Provide customer service to clients while adhering to and complying with applicable tenant right laws.
- Assist with the implementation of new services for customers,ensure that all processes are followed correctly and all customer information is verified.
- Develop and maintain strong relationships with internal and external stakeholders to ensure successful delivery ofservices.
- Manage daily operations and accurate records related to client accounts, including invoicing, scheduling, billing, tenant payments and other administrative tasks.
- Maintain up-to-date knowledge of company's products and services portfolio.
- Utilize analytical skills to make independent decisions concerning customers with little to no supervision while ensuring compliance with rules and regulations.
- Conduct routine inspections of rental properties to ensure compliance with set standards and maintenance
- Negotiate leases and handle evictions when necessary.
- Prepare documents for court appearances related to eviction proceedings or other legal matters involving tenants.
- Organize move-in and move-out inspections with tenants at the start and end of a lease period
Blackjack Dealer
GRIC- Lone Butte Casino
Chandler, AZ
01.2012 - 01.2022
- Host blackjack games in compliance with casino guidelines and regulations.
- Comply with proper security protocols when dealing cards.
- Provide exceptional customer service to patrons.
- Manage interactions with upset customers in a professional manner.
- Perform chip exchanges and payouts accurately according to established procedures.
- Balance table funds upon completion of each shift to verify accuracy of funds handled during shift.
- Observe guests' behavior to ensure compliance with house rules and regulations.
- Report any irregularities or violations of policies or procedures immediately.
- Participate in regular training sessions to ensure compliance with any updated gaming operation state laws.
- Utilize communication skills with guests to ensure customer satisfaction.
Data Entry Clerk
GRIC- Property and Supply
Sacaton, AZ
09.2008 - 01.2012
- Prepare summary of daily work completed for review by supervisors.
- Maintain confidentiality of sensitive information.
- Review existing information for accuracy.
- Perform data entry from paper documents, emails, and other sources.
- Create and maintain spreadsheet matrixes to track data entries.
- Update existing records with new or revised information as needed.
- Answer incoming phone calls and direct callers to appropriate departments and personnel.
Data Entry Clerk
GRIC- Tribal Gaming Office
Chandler, AZ
03.2004 - 01.2006
- Organize files in compliance with established procedures while ensuring efficiency
- Maintain confidentiality of sensitive information entered into the system.
- Review existing information for accuracy.
- Scan documents into appropriate databases for storage purposes.
- Follow up on pending tasks to ensure completion.
- Provide support to management staff as necessary.
- Collect and organize information for efficient data entry.
Education
High School Diploma -
Coolidge High School
Coolidge, AZ05-2003
Skills
- Multitasking and Organization
- Customer Service
- Complaint resolution
- Strong Work Ethic
- Computer Skills
- Microsoft Office Programs
- Communication Skills
Certification
- Native American Housing Assistance an Self-Determination Act of 1996 (NAHASDA) Essentials- January 16-17, 2024
- Native American Housing Assistance an Self-Determination Act of 1996 (NAHASDA) Intermediate- January 25-26, 2024
Timeline
Housing Services Specialist
GRIC- Department of Community Housing
04.2022 - Current
Blackjack Dealer
GRIC- Lone Butte Casino
01.2012 - 01.2022
Data Entry Clerk
GRIC- Property and Supply
09.2008 - 01.2012
Data Entry Clerk
GRIC- Tribal Gaming Office
03.2004 - 01.2006
- Native American Housing Assistance an Self-Determination Act of 1996 (NAHASDA) Essentials- January 16-17, 2024
- Native American Housing Assistance an Self-Determination Act of 1996 (NAHASDA) Intermediate- January 25-26, 2024
High School Diploma -
Coolidge High School
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