Amber Lewis

• Greeted customers and provided prompt, courteous service.
• Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
• Maintained accurate records of customer interactions and transactions.
• Researched relevant policy information to answer customer questions.
• Provided quotes on various types of insurance policies.
• Facilitated payment processing for premium payments and renewals.
• Advised customers on available coverage options that best fit their individual needs.
• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
• Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
• Asked probing questions and offered solutions to resolve customer issues.
• Applied basic insurance underwriting knowledge to evaluate and analyze information.
• Collaborated with fellow team members to manage large volume of claims.
• Collected payments, processed receipts and informed policyholders of outstanding balances.
• Handled modification and updating of policies.
• Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
• Processed insurance policy changes and updates accurately and efficiently.
• Managed high-volume inbound and outbound calls to address customer inquiries and claims.

Also, from 2013 to 2016 to provide in home care for my grandmother.

• Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
• Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
• Observed safety precautions related to infection control practices in all areas where duties are performed.
• Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Promoted positive morale among patients by providing emotional support during difficult times.
• Responded quickly and appropriately to emergency situations involving assigned patients.
• Monitored patient vital signs and reported changes to physician or nurse.
• Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
• Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
• Administered medications as directed and documented medication administration in accordance with established policies and procedures.
• Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
• Transported clients to medical appointments or other destinations when necessary.

• Manage bookings and enrollment into Farmers Markets to promote our beef jerky
• Manage employees in the processing of beef jerky; cutting beef, marinating, dehydrating, packaging, and cleanup
• Daily and weekly production reports for owner
• Inventory Logs
• USDA reports and guidelines for operation
• QuickBooks/PayPal invoicing and receiving payments
• Preparing and scheduling shipments to vendors/customers
• Bank Deposits
• Creating and maintaining Gross Sales, Customer List, and etc
• Online/Email promotion of products to increase sales
• Interviewing potential employees
• Sorting and filing of all invoices and receipts
• Greeting customers and answering phones
• Square payments and employee setup in system
• Maintain shipping log for all orders shipped out
• Track employee hours and submit time for each pay period
• Place supply orders and maintain current billing for all suppliers
• Developed and implemented policies and procedures to improve operational efficiency.
• Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
• Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
• Analyzed customer feedback data to generate reports on customer satisfaction levels.
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Negotiated pricing agreements with vendors and suppliers based on organizational needs.
• Prepared monthly financial statements for review by executive leadership team.
• Implemented safety protocols throughout the workplace to protect employees from harm.
• Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
• Interacted with customers and vendors with utmost professionalism to solve various problems.
• Provided feedback to improve strategies, programs and initiatives.
• Communicated client priorities, delivering presence and business objectives.
• Ensured compliance with legal, regulatory, and ethical standards across the organization.
• Set and monitored performance metrics to evaluate and improve business operations.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Formed and sustained strategic relationships with clients.

• Processing complaints on stores/merchandise that was reported by customers
• Contacting District Managers with Customer Issues or Store Problems
• Assisting with furniture issues; getting new parts or replacements authorized
• Writing BBB responses for those submitted by Customers regarding Badcock Services/Merchandise
• Provided product information to customers in a timely manner.
• Resolved customer complaints quickly and efficiently.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Collaborated with other departments such as logistics and sales to resolve customer issues.
• Followed up with customers via phone or email after purchase was made to ensure satisfaction.
• Monitored customer feedback through surveys and other methods for quality assurance purposes.
• Updated customer records in the CRM system accurately with each interaction.
• Answered incoming calls promptly and professionally within company standards.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed high-volume of inbound and outbound customer calls.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented customer correspondence in CRM to track requests, problems, and solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Taking customer orders and stocking retail products; both seafood and dry goods
• On occasion office work including; filing, occasional bank drop, adding credit, debit, and EBT sale slips
• Copier and Fax experience

• Post payments into IMBS from Patients, Medicare, and Secondary Insurances
• Post Refunds and Bad Debt payments
• Sort delegated company batches and file them accordingly during month/close
• Makes charts, print labels, and add patient files to charts
• Check companies in IMBS at end of month to insure batches are posted
• Other smaller tasks when department work load is low
• Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
• Processed incoming payments from patients and insurance companies in a timely manner.
• Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
• Maintained accurate records of all payments posted in an organized filing system.
• Updated patient accounts with current information after verifying accuracy of data entered into the system.
• Assisted in training new team members on proper procedures for posting payments and reconciling accounts receivable ledgers.
• Downloaded, printed and batched electronic funds transfers and remits.