Amber Lewis
Davenport,Iowa
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Metrolink Bus Driver
Metrolink
10.2024 - Current
- Ensured passenger safety by adhering to traffic laws and regulations.
- Conducted routine bus inspections to maintain optimal vehicle performance.
- Assisted passengers with special needs for a more inclusive transportation experience.
- Improved route efficiency by identifying and adapting to traffic patterns.
- Provided excellent customer service, addressing passenger inquiries and concerns.
- Managed passenger boarding to maintain schedule.
- Maintained a clean and orderly vehicle for passenger comfort.
- Followed established schedules and routes to ensure timely arrivals.
- Communicated effectively with dispatch and passengers for smooth operations.
- Navigated challenging weather conditions to provide reliable transportation.
- Enhanced passenger experience with courteous and friendly service.
- Adhered to company policies and procedures for safe operations.
- Participated in ongoing training to maintain knowledge of best practices.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Production Line Assembly Worker
Johndeere
07.2022 - 06.2024
- Worked collaboratively with other team members in order to meet production goals efficiently
- Stacked assembled products on pallets for storage or shipping purposes
- Monitored inventory levels of supplies and materials used in the assembly process and requested reorders when necessary
- Loaded raw materials into machines and equipment according to established protocols
- Operated forklifts to move materials to different locations within production facility
- Followed safety guidelines and procedures for operating assembly line equipment
- Loaded and unloaded materials from assembly line
- Notified supervisor of errors, differences, or irregularities in product
Optician Technician
Advanced Eyecare
05.2020 - 07.2022
- Followed HIPAA guidelines at all times while maintaining confidentiality of patient information
- Displayed excellent problem solving skills while troubleshooting technical issues with lab equipment
- Reviewed prescription accuracy before submitting orders for fabrication or verification purposes
- Utilized ophthalmic equipment such as lensometers, auto-refractors and optical scanners
- Assisted in the ordering of contact lenses from suppliers based on physician prescriptions
- Handled escalated customer inquiries promptly while resolving any conflicts or complaints
Optician/Retail Manager/ General Manager
Vision 4Less
10.1997 - 10.2019
- Prepared orders for customers including edging lenses into frames according to specifications
- Ensured that all finished product met quality standards prior to releasing it to customers
- Created a positive environment by exhibiting professional communication skills with clients
- Demonstrated advanced knowledge of optometry principles, practices and procedures
- Performed minor repairs on eyeglasses frames, hinges, nose pads and temple pieces
- Organized inventory shelves ensuring that supplies were replenished when needed
- Provided exceptional customer service to patients by assisting with eyeglass selection and frame fitting
- Greeted incoming patients by conducting pretests, documentation and intake
- Handled and filed patient records in accordance with practice standards and HIPAA
- Assisted with patient care and eye exams by managing patient records and supporting patient flow
- Supported contact lens exams by demonstrating contact lens care and maintaining trial inventory
- Identified situations involving dissatisfied patients, acting quickly for resolution
- Measured near, distance, pinhole, or dynamic visual acuity
- Assisted patients to insert and remove contact lenses
- Measured and recorded lens power using lensometers
Night Shift Supervisor
Hungry Hobo
06.1991 - 10.1997
- Verified insurance by contacting insurance companies for authorizations and copay information
- Resolved customer complaints in a professional manner while demonstrating empathy
- Maintained accurate records of customer orders and prescriptions using a computerized system
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided
- Assisted customers in selecting fashionable frames that complemented their facial features
- Entered new patient information into computer to file and manage patient charts
- Trained new staff members on proper use of optical equipment and office procedures
- Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans
Education
Fine Arts
Black Hawk College
East Moline, IllinoisHigh School Diploma -
United Township HighSchool
East Moline, Illinois06.1991
Skills
- Preventive Maintenance
- Equipment Inspection
- Workplace Safety
- Cross-training abilities
- Manual dexterity
- Forklift operation
- Teamwork abilities
- Raw Materials Handling
- OSHA Compliance
Certification
Certified CDL
Timeline
Metrolink Bus Driver
Metrolink
10.2024 - Current
Production Line Assembly Worker
Johndeere
07.2022 - 06.2024
Optician Technician
Advanced Eyecare
05.2020 - 07.2022
Optician/Retail Manager/ General Manager
Vision 4Less
10.1997 - 10.2019
Night Shift Supervisor
Hungry Hobo
06.1991 - 10.1997
Fine Arts
Black Hawk College
High School Diploma -
United Township HighSchool
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