Amber Lewis
Fort Worth
Summary
Dedicated and dependable professional with over 12 years of experience in customer service, committed to delivering exceptional service and fostering a positive atmosphere for guests. Highly adaptable and driven, equipped with a strong work ethic and excellent organizational skills, capable of thriving in both team-oriented and independent environments. Proven ability to multitask effectively in high-volume settings while maintaining attention to detail. Eager to embrace new challenges and contribute to the success of a dynamic team.
Overview
6
6
years of professional experience
Work History
Assistant Service Manager
Park Place Motorcars Mercedes-Benz
07.2024 - 12.2025
- Followed up with customers during and after installations to verify satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Licensed Real Estate Agent
Smart City Locating
07.2022 - Current
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
- Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
- Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
- Educated clients about rental laws and regulations, ensuring compliance throughout the leasing process.
- Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
- Collaborated closely with landlords ensuring smooth transitions during move-ins leading to stronger partnerships between agency and landlords.
- Maintained detailed records of all transactions and client communications for easy reference when needed.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
- Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
- Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
Bartender
El Primo's
08.2021 - 02.2022
- Provided excellent customer service to ensure satisfaction of patrons and employees.
- Maintained effective leadership and motivational skills to ensure sales goals were always reached and/or exceeded.
- Asked appropriate open-ended questions to discover patrons needs and requirements, engages in small talk to build rapport and earn repeat business.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Operated cash register and point of (POS) system for transactions and made proper change for cash transaction.
Bartender
Longhorn Ice House
11.2019 - 04.2021
- Multitasked to meet customers, business operations and server needs with minimal errors or delays.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSome College (No Degree) - Real Estate
Champions School of Real Estate
Dallas07.2022
Skills
- Ability to multitask
- Interpersonal skills
- Punctual and dependable
- Ability to learn quickly
- Client Relationship Building
- Goal-Oriented
- Exceptional oral and written communication skills
- Real Estate License
- Leadership skills
- Outstanding customer service/problem solving skills
- Attention to detail
- Exemplary communication skills, both written and oral
- Market Knowledge
- Customer service-focused
- Lease Renewals
Timeline
Assistant Service Manager
Park Place Motorcars Mercedes-Benz
07.2024 - 12.2025
Licensed Real Estate Agent
Smart City Locating
07.2022 - Current
Bartender
El Primo's
08.2021 - 02.2022
Bartender
Longhorn Ice House
11.2019 - 04.2021
Some College (No Degree) - Real Estate
Champions School of Real Estate
Some College (No Degree) -
Tarrant County College District