Summary
Overview
Work History
Education
Skills
Timeline
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Amber Licon

Folsom,CA

Summary

Program coordinator with exceptional understanding of program management and client support. Strong

organizational and communication skills. Currently seeking a position where knowledge and experience

can increase company awareness and efficiency. Energetic individual with strong work ethic, ability to

build lasting client relations and manage various projects with strict deadlines with no supervision needed. Excellent cross-cultural communication, leadership, organizational and consultative skills.

Overview

8
8
years of professional experience

Work History

Program Coordinator

Volt Information Sciences Onsite At Apple.
04.2021 - Current
  • Provide support and management assistance by consistently promoting and developing positive working relationships with field employees, client leadership and internal program staff.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Create and maintain requisition and assignment data within program-specific front office systems and filling open job orders with qualified candidates specific to business need.
  • Provided ongoing direction and leadership for program operations.
  • Support Apple leadership daily operational needs by addressing behavioral, performance and attendance issues.
  • Provide client with reports and information as required and in timely manner.
  • Weekly data audits and reporting for Program Managers.
  • Only Program Coordinator trained in payroll and billing processes.
  • Execute off boarding processes including ending staff in all HRIS software, termination email notifications, exit interviews, UI claims and in person termination meetings/walkouts
  • Well-versed in filing claims for workers compensation, answering incident/injury reporting questions and issuing WC non-bills for work related injury payment.
  • Maintain and communicate CDC guidelines for Covid related absences.
  • Resolve HR matters by writing initial reports, deliberation, investigation, and follow through.
  • Conduct new hire orientations and compliance trainings.

Psychological Operations Sergeant

U.S. Army Reserve
07.2016 - 09.2022
  • Directed tactical operations in complex and challenging environments.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Planned and coordinated tactical movements of personnel and equipment.
  • Monitored and assessed mission progress and provided updates to command.
  • Trained in building rapport, influence and creating professional relationships.
  • Research and analyze methods of influence from a variety of information sources based on areas of operation, demographics, psychographics, culture, and events.
  • Coordinate resource requirements for the development, production, and dissemination of PSYOP campaigns.
  • Determine the appropriate mix of media relative to active campaigns.
  • Maintain cross-cultural communication training.

Print and Marketing Supervisor

Staples
05.2019 - 05.2021
  • Wrote engaging advertisements for email, direct mail, print and online campaigns.
  • Planned and carried out successful marketing events and trade show appearances as head of 4-person marketing team.
  • Established long-term customer relations with local business owners by creating client awareness in marketing techniques, brand consulting and community outreach.
  • Oversaw printing and finishing equipment, general functionality, inventory, and scheduling of staff for department.
  • Networked using Salesforce to increase revenue for the department by contacting top customers in our database.


Education

Bachelor of Arts in Media Advertising - 65+ Credit -

The University of Texas At El Paso
El Paso, TX

Skills

  • Excellent communication skills/rapport building
  • Bilingual in English and Spanish
  • Proficient in several HRIS software such as Bullhorn, Attendance on Demand, WAND, Magnit and Able
  • Well versed in HR protocol, responses, and execution of solutions
  • Competent in Microsoft Office Suite
  • Capable in Adobe PDF and Adobe Photoshop
  • Program Coordination and Management
  • Social media outreach
  • Engaging personality, friendly demeanor
  • Cross-cultural communication
  • Clear written and oral communication
  • Reliable and punctual
  • Creative problem solving
  • Event and charity planning/coordinating
  • Customer focused

Timeline

Program Coordinator

Volt Information Sciences Onsite At Apple.
04.2021 - Current

Print and Marketing Supervisor

Staples
05.2019 - 05.2021

Psychological Operations Sergeant

U.S. Army Reserve
07.2016 - 09.2022

Bachelor of Arts in Media Advertising - 65+ Credit -

The University of Texas At El Paso

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