Amber Licon
Lubbock,TX
Summary
Experienced receptionist with 9+ years of customer service expertise seeking a new role. Proficient in Microsoft Office, Adobe Creative Suite, and telephone etiquette. Skilled at efficiently managing high call volumes while delivering exceptional service. Background in patient registration, scheduling, and maintaining confidentiality in compliance with HIPAA. Well-equipped to handle the demands of a fast-paced receptionist position.
Overview
17
17
years of professional experience
Work History
Results Associate
Results Associate
12.2022 - 02.2024
- Delivered high-quality customer service in a dynamic call center environment, resolving inquiries and issues efficiently
- Demonstrated proficiency in Microsoft Office and Adobe Creative Suite to enhance service delivery and operational efficiency
- Consistently achieved performance goals by effectively communicating solutions to customer inquiries and maintaining call center metrics
- Maintained comprehensive records of customer interactions and executed account adjustments to ensure customer satisfaction and problem resolution
Patient Service Rep/Financial Screener
02.2019 - 09.2021
- Enhanced customer service delivery by integrating feedback from call management, resulting in improved call handling procedures and adherence to telephone etiquette standards
- Managed patient administrative processes including registration, appointment scheduling, and insurance verification, ensuring data accuracy and efficient patient flow
- Uphold HIPAA compliance by maintaining the confidentiality of patient information during all interactions and accurately processing payments in accordance with insurance policies
- Contributed to patient satisfaction through effective communication, providing clear explanations of procedures and policies, and maintaining a well-organized reception environment
Store Manager
Sally Beauty Supply
07.2016 - 02.2019
- Managed a team, improving productivity and efficiency, by providing leadership, resolving conflicts, and implementing motivational strategies
- Maintained inventory accuracy, optimized stock levels through vigilant order management and sales trend analysis, while also overseeing financial transactions and cash handling procedures
- Enhanced customer satisfaction by addressing feedback, refining service delivery, and ensuring staff adherence to company policies through comprehensive training and performance management
Assembler/front Desk
Master Cleaners
05.2011 - 03.2016
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Cashier
Chick-fil-A
03.2007 - 06.2010
- Managed point-of-sale transactions, ensuring accurate processing of payments, returns, and exchanges while adhering to financial handling protocols
- Maintained a clean and organized work environment, including performing opening and closing procedures, while also overseeing inventory levels to guarantee availability of office supplies
- Delivered exceptional customer service, addressed inquiries and resolved issues with professionalism
Education
Clinical Medical Assistant -
Amarillo Medical Assistant School
Lubbock06.2022
Diploma -
Lubbock High School
05.2011
Skills
- Customer service
- Leadership qualities
- Customer interaction
- Oral communication
- Product knowledge
- Customer service orientation
- Customer relationship management (CRM)
- Sales expertise
- POS system operation
- EMR charting
- Team collaboration
- Reliable and punctual
- Strong communication and interpersonal skills
- Organization
- Inventory and stocking
- Goal driven
- Positive customer engagement
- Microsoft applications proficiency
- Documentation and reporting
- Problem-solving abilities
- Multitasking
Timeline
Results Associate
Results Associate
12.2022 - 02.2024
Patient Service Rep/Financial Screener
02.2019 - 09.2021
Store Manager
Sally Beauty Supply
07.2016 - 02.2019
Assembler/front Desk
Master Cleaners
05.2011 - 03.2016
Cashier
Chick-fil-A
03.2007 - 06.2010
Clinical Medical Assistant -
Amarillo Medical Assistant School
Diploma -
Lubbock High School