Amber Lindsey
Hudson
Summary
Dynamic 911 Emergency Dispatcher with extensive experience at the Saint Petersburg Police Department, excelling in crisis management and prioritization. Proven ability to assess emergency situations and relay critical information effectively, enhancing response times and ensuring public safety. Skilled in computer-aided dispatching and known for exceptional teamwork under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Saint Petersburg Police Department
06.2024 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
Call Taker
Medfleet Ambulance
11.2023 - 06.2024
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Typed incoming information promptly, and accurately.
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Monitored multiple computer screens simultaneously.
- Recalled, summarized, prioritized, and categorized information.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Entering the correct information into CAD and asking the correct ProQA questions
- Updating ETA's and response times along with determining if the ambulance needs to respond with lights and sirens.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Processed customer payments for timely, accurate order fulfillment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Dispatcher
Go Pasco
01.2023 - 05.2024
- Directed dispatching, routing, and tracking of 13 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Customer Service Specialist III
Pasco County Utilities
05.2023 - 11.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
911 Dispatcher
Pasco County Emergency Communications
11.2021 - 12.2022
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
Server
Carmelita's
07.2021 - 11.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Recorded Account Sorter
Nationwide Title Clearing
08.2020 - 06.2021
- Recorded and tracked items sorted to confirm accuracy.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Utilized sorting systems to sort items fast and accurately.
- Handled highly sensitive documents with social security numbers and deed information.
Receptionist
America's Best Contacts and Eye Glasses Optical
04.2019 - 08.2020
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Fax and copy medical charts-within HIPPA protected guidelines.
Education
High School Diploma -
Strasburg-Franklin High School
Strasburg, OHAssociate of Arts - Criminal Justice
Saint Leo University
Saint Leo10-2026
Skills
- Information gathering
- Prioritization
- Situational awareness
- Map reading skills
- Police department procedures
- Computer-aided dispatching
- Computer-based dispatch systems
- Stress tolerance
- Crisis management
- Data entry
- Emergency assessment
- Information gathering and relay
- Multitasking and prioritization
- Data entry proficiency
- Information documentation
- Critical thinking
- Decision-making
- Active listening
- Teamwork and collaboration
- Verbal and written communication
- Computer skills
- Problem-solving
- Works Well Under Pressure
- Map reading
Certification
- PST - Public Safety Telecommunicator
- NCIC
- CJIS
- EPD
- FCIC
Timeline
911 Emergency Dispatcher
Saint Petersburg Police Department
06.2024 - Current
Call Taker
Medfleet Ambulance
11.2023 - 06.2024
Customer Service Specialist III
Pasco County Utilities
05.2023 - 11.2023
Dispatcher
Go Pasco
01.2023 - 05.2024
911 Dispatcher
Pasco County Emergency Communications
11.2021 - 12.2022
Server
Carmelita's
07.2021 - 11.2021
Recorded Account Sorter
Nationwide Title Clearing
08.2020 - 06.2021
Receptionist
America's Best Contacts and Eye Glasses Optical
04.2019 - 08.2020
High School Diploma -
Strasburg-Franklin High School
Associate of Arts - Criminal Justice
Saint Leo University
Similar Profiles
Samuel WilliamsSamuel Williams
Police Officer at United States Department Of Veteran AffairsPolice Officer at United States Department Of Veteran Affairs
Jorge GomezJorge Gomez
Rescue Lieutenant, 1 at Saint Petersburg Fire Department, Master StationRescue Lieutenant, 1 at Saint Petersburg Fire Department, Master Station
Melissa BenoitMelissa Benoit
Childhood Domestic Violence Victim Advocate at CASA/St. Petersburg Police DepartmentChildhood Domestic Violence Victim Advocate at CASA/St. Petersburg Police Department