Amber Linn
Calimesa,California
Summary
Ingenious Senior Business Consultant with gifts in financial analysis, change management, business development, and crisis management. Superb analytical, problem-solving, and interpersonal strengths. Methodical and systematic with first-rate organizational skills. Negotiates and persuades at all decision-making levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Sockeye Consulting
01.2023 - Current
- Managed a team of 7 consultants providing value-added reporting and process improvements to a portfolio of 100+ clients that varies across construction, service, and retail industries
- Developed and implemented customer success strategies to ensure customer retention and satisfaction
- Spearheaded new reporting and data validation efforts leveraging SQL, Oracle Reporting, Postman, and XML
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
ERP Business Consultant
Sockeye Consulting
02.2022 - 12.2022
- Adept at designing, configuring, and customizing ERP solutions to meet customer needs
- Experienced in troubleshooting and resolving ERP system to ensure optimal performance
- Excellent communication and interpersonal skills for stakeholder management and user training
Accounting Manager
Jenson USA
03.2021 - 02.2022
- Managed the accounting department for a multimillion-dollar firm, overseeing a team of 3 accountants
- Developed and implemented effective accounting policies and procedures
- Reviewed general ledger accounts for accuracy and compliance with GAAP.
Operations/Finance Analyst
Geodis Americas
04.2020 - 11.2020
- Analyzed financial data to identify discrepancies and develop solutions.
- Developed comprehensive financial models for forecasting, budgeting and variance analysis.
- Provided support on monthly, quarterly and annual closing activities.
Finance Director
Sandals Church
04.2014 - 03.2020
- Developed and implemented annual financial plans and budgets.
- Monitored cash flow, prepared monthly financial statements, and analyzed trends to ensure appropriate use of funds.
- Managed the preparation of all external financial reporting including audited financial statements.
- Coordinated audit activities with external auditors ensuring timely completion of audits.
Accountant
Je Kerber Pool Plastering, Inc
10.2008 - 01.2014
- Implemented and developed new accounting and payroll processes for 5 different entities, which includes 3 holding companies, a manufacturing company and the main construction company
International Accounting Student Tech
ESRI
01.2013 - 08.2013
- Performed month end and year end audits, reviews and adjustments of financial statements for companies outside of the United States
AR and Collections Specialist
HT Windows Fashions Corporation
02.2007 - 09.2008
Junior Accountant
Lee & Lin CPA
01.2006 - 12.2006
Education
MS in Accounting -
California State University, San Bernardino
01.2013
B.A. in Finance -
California State University, Fullerton
01.2010
Skills
- Sage Intacct
- Microsoft D365
- SAP R3
- SQL
- Oracle Reporting
- Process Improvement
- Data Migration
- Business Consulting
- ADP
- Workday Ultipro
- Postman API
- QB Products
- Microsoft Office Suite
- Strategic Planning
- Customer Account Management
- Client Relations
- Report Analysis
- Customer Relationship Building
- CRM Software
- Stakeholder Management
- Customer Service
- Training and mentoring
- Business Development
- Records Management
- Pipeline Development
- Strategic communications
- Customer Needs Assessment
- Customer Retention
- Research and due diligence
Personal Information
Title: Customer Success Manager
Certification
- Sage Intacct Implementation Certification
- Sage Intacct CRE Implementation Certification
- Sage Accounting Certification
Timeline
Customer Success Manager
Sockeye Consulting
01.2023 - Current
ERP Business Consultant
Sockeye Consulting
02.2022 - 12.2022
Accounting Manager
Jenson USA
03.2021 - 02.2022
Operations/Finance Analyst
Geodis Americas
04.2020 - 11.2020
Finance Director
Sandals Church
04.2014 - 03.2020
International Accounting Student Tech
ESRI
01.2013 - 08.2013
Accountant
Je Kerber Pool Plastering, Inc
10.2008 - 01.2014
AR and Collections Specialist
HT Windows Fashions Corporation
02.2007 - 09.2008
Junior Accountant
Lee & Lin CPA
01.2006 - 12.2006
MS in Accounting -
California State University, San Bernardino
B.A. in Finance -
California State University, Fullerton
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