Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Amber Lloyd

Moses Lake,United States

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Creative Individual with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Well-organized possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking and dependable associate offering 9+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support healthcare operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain a specialist position to help launch career while achieving company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Clerk

WinCo Foods
Moses Lake, United States
03.2017 - 11.2023
  • Delegating tasks and responsibilities to employees in all departments
  • Able to accomplish multiple tasks in an efficient time period
  • Make sure all customers are satisfied with their experience
  • Always willing to pick up extra work so other coworkers are not as stressed
  • Covered shifts on Kronos and rearranged the schedule when needed
  • Trained all lead clerks before signing them off to be on their own.
  • Implemented changes in organizational structure when necessary.
  • Operated cash register to process cash, check, and credit card transactions.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Resolved conflicts between employees by providing guidance on proper protocols.
  • Developed organizational filing systems for confidential customer records and reports.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Answered telephones, directed calls, and took messages.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided support to management with daily operations of the office.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Trained new staff members on departmental policies and procedures.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered phone calls, emails, and other inquiries from customers or vendors.
  • Monitored and directed work of lower-level clerks.

Back Room Stocker

Marshalls Store
Moses Lake, WA
03.2016 - 06.2016
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Kept stockroom clean and neat for maximum productivity.
  • Worked closely with store managers and associates to ensure smooth operations during peak hours.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stamped price tags on merchandise, referring to official price lists.
  • Utilized hand-held scanners to record product information into company database system.
  • Assisted customers in locating items within the store when requested.
  • Organized backroom storage areas to maximize space efficiency.
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to verify attributes and quantities of merchandise.
  • Utilized technology to capture reporting and documentation.
  • Removed liquidation merchandise by maintaining and cleaning clearance areas.
  • Tracked claims by processing damaged goods.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Restocked merchandise on shelves as needed.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Unloaded trucks and moved large quantities of merchandise from receiving area to designated locations in the store's backroom.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Utilized equipment to organize and maintain receiving area.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Maintained a safe working environment by adhering to safety guidelines set forth by the company.
  • Ensured accuracy of all data entry into computer systems related to inventory control processes.

Sanitation Worker

Simplot
Moses Lake, WA
08.2015 - 12.2016
  • Performed periodic deep cleans of entire facility as needed.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Mixed and diluted caustic chemicals for use in industrial cleaning.
  • Sanitized food processing areas according to safety protocols.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
  • Complied with company policies regarding safe storage of chemicals.
  • Followed all safety procedures when handling hazardous materials.
  • Followed sanitation schedule and documented cleaning activities.
  • Disassembled and assembled equipment for proper cleaning.
  • Sanitized floors and walls to protect workers.
  • Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
  • Handled cleaning and sanitation chemicals by following safety precautions.
  • Reported any maintenance needs to supervisor promptly.
  • Applied cleaning chemicals to machinery using centralized or portable foaming systems.
  • Confirmed properly labeling and storage of chemicals and cleaning items.
  • Cleaned and sanitized equipment, walls, ceilings and other surfaces.
  • Maintained records of sanitation activities on a daily basis.
  • Operated and used heavy equipment for cleaning machinery and production rooms.
  • Provided assistance to other departments upon request.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Courtesy Clerk

Safeway
Moses Lake, WA
07.2014 - 07.2015
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Promoted available products and services to customers during service, account management and order calls.
  • Received deliveries from vendors and verified accuracy of shipments against invoices.
  • Collected deposits or payments and arranged for billing.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Organized backroom areas for efficient storage of merchandise.
  • Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
  • Strengthened customer retention by offering discount options.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Directed customers to product locations throughout store to help find requested items.
  • Assisted in unloading trucks containing incoming stock or supplies.
  • Took unwanted items from checkout to proper location.
  • Escorted customers to desired merchandise location.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.

Education

High school Graduate -

Columbia Basin Secondary School
06.2014

Skills

  • Customer Service (Expert)
  • Problem Solving (Experienced)
  • Time Management (Experienced)
  • Organizational Skills (Experienced)
  • Training (Experienced)
  • Scheduling (Skillful)
  • Leadership (Expert)
  • Records Analysis
  • Paperwork Processing
  • Data Tracking
  • Information Classification
  • Cash Management
  • Quality Control
  • Research
  • Bookkeeping
  • File Maintenance
  • Database Entry
  • Information Security
  • Peer Relationships
  • Quality Management
  • Scanning and Copying
  • Telephone Etiquette
  • Mail Handling
  • Sales Expertise
  • Customer Satisfaction
  • Handling Payments
  • Schedule and Calendar Management
  • Cash Handling
  • Verbal and Writing Communication
  • Relationship Building

Affiliations

  • Love meeting new people to open new opportunities
  • Enjoy planning and organizing events or activities
  • Loves quiet reading and puzzles

Accomplishments

  • Captain of the Volleyball, Basketball, and Track teams for 2 years
  • Received 3 bonuses at previous job for motivating other employees and creating a positive working environment
  • Trusted with multiple employees for train and supervise for extended periods of time

Certification

  • Food handlers card
  • Forklift certified
  • Electronic jack certified

Languages

English
Full Professional

References

  • (509) 512-6375, Kristalle Mast
  • (509) 350-3983, Treane Monesmith
  • (509) 989-8863, Katerina Ferguson
  • (509) 331-4177, Gisela Pruneda

Timeline

Lead Clerk

WinCo Foods
03.2017 - 11.2023

Back Room Stocker

Marshalls Store
03.2016 - 06.2016

Sanitation Worker

Simplot
08.2015 - 12.2016

Courtesy Clerk

Safeway
07.2014 - 07.2015

High school Graduate -

Columbia Basin Secondary School

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Amber Lloyd