Summary
Overview
Work History
Education
Skills
Timeline
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Amber Lococo

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Pursuing full-time role that presents professional challenges and opportunity for continuous growth. Looking forward to relocating to join a business that will allow for meaningful contributions to the workplace and surrounding community.

Overview

9
9
years of professional experience

Work History

Wellness Center Supervisor

PetIQ
07.2021 - 09.2024
  • Collaborated with veterinarians to develop treatment plans that met individual patient needs while considering cost-effectiveness for clients.
  • Acted as VCA when needed to aid in restraining, administering injections, and performing phlebotomy tasks.
  • Managed the hiring process by reviewing resumes, conducting interviews, selecting, and training candidates.
  • Oversaw staff development programs to enhance employee skills and knowledge.
  • Responsible for conducting regular inventory counts and ensuring supplies were appropriately stocked.
  • Oversaw reception and appointment scheduling for clients using Waitwhile software.
  • Supervised and assisted staff during check in and check out, ensuring that clients received recommendations about appropriate vaccines, tests, and preventatives.
  • Coordinated marketing efforts through social media campaigns and community outreach.
  • Completed monthly scheduling through ADP, maintained laboratory records through Excel, and adapted to company owned software quickly.

Server/Bartender

Eagles Nest Country Club
09.2017 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular members.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Office Manager

Orphaned Wildlife Rescue Center
10.2015 - 04.2017
  • Oversaw recruitment and training while maintaining monthly scheduling of 30+ volunteers and interns.
  • Maintained records of patient intakes using Excel.
  • Created and sent out monthly newsletter to volunteers and donors to foster continuous engagement.
  • Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals and promote physical comfort.
  • Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
  • Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.

Education

Bachelor of Science - Biology

Towson University
Towson, MD
05.2020

Associate of Arts - General Studies

College of Southern Maryland
La Plata
05.2019

Skills

  • Team Development, Training, and Management
  • Recruitment and Hiring
  • Administrative Management
  • Microsoft Office Proficient
  • Inventory Management
  • Exceptional Customer Service
  • Front Desk Reception Abilities
  • Patient Restraint
  • Cleaning and Sanitizing
  • Client Education
  • Processing Bank Deposits
  • Cash Handling Oversight

Timeline

Wellness Center Supervisor

PetIQ
07.2021 - 09.2024

Server/Bartender

Eagles Nest Country Club
09.2017 - 07.2021

Office Manager

Orphaned Wildlife Rescue Center
10.2015 - 04.2017

Bachelor of Science - Biology

Towson University

Associate of Arts - General Studies

College of Southern Maryland

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Amber Lococo