Amber Logan

Work History

Winn Dixie Supermarket

07.2025 - 11.2025

Led customer service team to improve response times and enhance customer satisfaction.
Streamlined complaint resolution processes to enhance efficiency and reduce escalations.
Fostered a positive work environment, promoting teamwork and collaboration among staff members.
Managed daily operations of customer service department, ensuring adherence to company policies and standards.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Researched and corrected customer concerns to promote company loyalty.
Increased team productivity by providing ongoing training and support to customer service representatives.
Improved team morale by establishing recognition program for exceptional customer service.

Winn Dixie Supermarket

02.2022 - 07.2025

Oversees daily bakery operations, ensuring compliance with food safety standards and quality control measures.
Trains and mentors staff on baking techniques, enhancing team efficiency and product consistency.
Manages inventory levels, optimizing supply orders to minimize waste and ensure fresh ingredient availability.
Implements process improvements to increase production efficiency while maintaining high product quality.
Coordinates scheduling of staff to meet peak demand periods without compromising service quality.
Monitors equipment maintenance schedules, reducing downtime and ensuring smooth operational workflow.
Analyzes sales data to identify trends, driving strategic decisions for promotional activities and product placement.
Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Managed inventory and reduced waste, resulting in cost savings for the bakery.
Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Winn Dixie Supermarket

07.2017 - 02.2022

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed point-of-sale transactions, ensuring accuracy and efficiency during high-volume periods.
Trained new staff on customer service protocols and operational procedures to enhance team performance.
Implemented process improvements that streamlined daily operations and enhanced customer satisfaction rates.

Dollar General Distribution Center

10.2015 - 09.2016

Maintained cleanliness and organization of work areas to meet safety standards.
Assisted in training new team members on operational procedures and equipment usage.
Consistently lifted materials weighing as much as 50 pounds.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Achieved timely dispatch of orders using effective time management strategies during the picking process.