Focused relationship specialist skilled in customer service inbound and outbound calls. Entering data and multi-tasking while on the call. Dedicated to customer's well being and over all experience.
Overview
7
7
years of professional experience
Work History
Relationship Specialist
Landus
09.2019 - Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Logged call information and solutions provided into internal database.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Communicated with customers to assess and address individual needs, providing timely and quality support via phone systems.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Lead Waitress
Pizza Hut
12.2018 - 09.2019
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Explained menu items and suggested appropriate options for food allergy concerns.
Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Kept register accurate through correct billing, payment processing, and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Greeted new customers, discussed specials, and took drink orders.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bussed and reset tables to keep dining room and work areas clean.
Trained staff members on use of POS system.
Housekeeping Assistant
GOMACO
06.2017 - 12.2018
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Disposed of trash and recyclables each day to avoid waste buildup.
Adhered to professional house cleaning checklist.
Verified cleanliness and organization of storage areas and carts.
Worked on cleaning team to service all plants.
Overnight Stocker
Farner-Bocken
12.2016 - 05.2017
Removed all boxes and related trash from sales floor and processed through compactors.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Maintained neat, organized stockroom free of hazards.
Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Conducted daily inventory counts and verified accuracy of product levels.
Stocked shelves, racks and cases with new or transferred merchandise.
Stocked designated items on shelves, end caps and displays.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Kept work areas neat, clean and free from debris.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Followed orders precisely for correct items, sizes and quantities.