Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Loger

Odebolt,IA

Summary

Focused relationship specialist skilled in customer service inbound and outbound calls. Entering data and multi-tasking while on the call. Dedicated to customer's well being and over all experience.

Overview

7
7
years of professional experience

Work History

Relationship Specialist

Landus
09.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via phone systems.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Lead Waitress

Pizza Hut
12.2018 - 09.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted new customers, discussed specials, and took drink orders.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained staff members on use of POS system.

Housekeeping Assistant

GOMACO
06.2017 - 12.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Worked on cleaning team to service all plants.

Overnight Stocker

Farner-Bocken
12.2016 - 05.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Followed orders precisely for correct items, sizes and quantities.

Education

No Degree - Healthcare Administration

University of Phoenix
Tempe, AZ
05.2025

Skills

    Knowledge of Microsoft Office

  • Effective Customer Service
  • Data Entry
  • Client Relationship-Building
  • Active Listening
  • Recordkeeping Strengths
  • Customer Transactions
  • Inbound and Outbound Calling

Timeline

Relationship Specialist

Landus
09.2019 - Current

Lead Waitress

Pizza Hut
12.2018 - 09.2019

Housekeeping Assistant

GOMACO
06.2017 - 12.2018

Overnight Stocker

Farner-Bocken
12.2016 - 05.2017

No Degree - Healthcare Administration

University of Phoenix
Amber Loger