Amber Lomas
Coeur d'Alene,ID
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front Office Manager/Certified Yoga Instructor
Hayden Yoga & Massage
02.2018 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Owner/Operator
Deep Roots Life School
03.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernized instructional plans and educational approaches to enhance student learning.
- Committed to continual improvement.
Ski and Snowboard Instructor
Silver Mountain Resort
10.2015 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer optimal support in times of need.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
Swim Instructor
Parks And Recreation Department
03.2022 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Developed and implemented lesson plans based on individual student needs.
- Mentored and trained new swim instructors on best practices.
Education
Associate of Science - Child Development
North Idaho College
Coeur D'alene, ID05.2023
Technical Certificate - Outdoor Leadership
North Idaho College
Coeur D'alene, ID05.2014
GED -
North Idaho College
Coeur D'alene, ID03.2008
Skills
- Worksite Safety
- Project Management
- Client Retention
- Protective Gear
- Customer Satisfaction
- Active Listening
- Reading Comprehension
- Time Management
- Landscaping
- Staff Training
- Plant Propagation
- Physical Labor
- Tree Trimming and Cutting Branches
- Gardening Skills
- Staff Management
- Basic Repairs
- Equipment Repair
- Multi-Tasking Skill
- Making Appointments
- Calendar Management
- Customer Service Management
- Coordinate Schedules
- Microsoft Office
- Coaching and Training
- Professional Relationships
- Event Coordination
- Front Office Management
- Creative Thinking
- Fitness Assessments
- Recreational Activities
- Learning Styles
- Athletic Training and Motivation
- Conditioning Exercises
- Attentive to Detail
- Group Classes
- Calendar and Scheduling Software
- Physical Education Programs
- Social Perceptiveness
- Complex Problem-Solving
- Life-Long Learner
- Classroom Management Techniques
- Maintain Equipment
- Safety Management
- Positive Learning Environment
- Interactive Learning
- Breathing Techniques
- CPR Certified
- Ski Techniques Education
- Classroom Instruction
- Student Engagement
- Customer Needs Assessments
- BMW Maintenance
- Adventuring
- Event Planning
Timeline
Owner/Operator
Deep Roots Life School
03.2022 - Current
Swim Instructor
Parks And Recreation Department
03.2022 - Current
Front Office Manager/Certified Yoga Instructor
Hayden Yoga & Massage
02.2018 - Current
Ski and Snowboard Instructor
Silver Mountain Resort
10.2015 - Current
Associate of Science - Child Development
North Idaho College
Technical Certificate - Outdoor Leadership
North Idaho College
GED -
North Idaho College
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