Amber Lomax
Pflugerville,Texas
Summary
As a highly motivated and ambitious individual I am always driven to learn and try new things. I work well when in high stress environments, and love working with others. I am seeking employment where I can exhibit my excellent customer service experience, as well as my superb organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Catering Server/ Server
Sparetime Texas
08.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.
Barista
Starbucks
10.2021 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowds of 100+ during peak times with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Skills
- Guest Engagement
- Safe Food Handling
- Service prioritization
- POS System Operation
- Order Accuracy
- Menu Memorization
- Strong Communication Skills
- Order Accuracy
- Menu Memorization
- Order Accuracy
- Menu Memorization
- Bar terminology
Certification
TABC certification
Food Handlers License & Certification
Timeline
Catering Server/ Server
Sparetime Texas
08.2023 - Current
Barista
Starbucks
10.2021 - 06.2023
TABC certification
Food Handlers License & Certification
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