AMBER LONGABACH
Poway,CA
Summary
Dynamic leader in dental operations with a strong emphasis on enhancing patient experience and practice growth. Expertise in monitoring key performance indicators, identifying improvement opportunities, and implementing effective workflows. Proven track record in building relationships and fostering team accountability across multi-practice environments.
Overview
13
13
years of professional experience
Work History
Director of Orthodontic Operations
MB2 Dental
06.2026 - 08.2026
- Supported multiple orthodontic practices by partnering with doctors and practice leaders to enhance operations, accountability, patient experience, and overall practice performance.
- Monitored key performance indicators including production, collections, case acceptance, new-patient conversion, starts, accounts receivable, call-answer rates, and scheduling efficiency.
- Identified performance gaps, investigated the 'why' behind the numbers, and developed practical action plans to improve workflows and measurable results.
- Implemented scorecards, established reporting expectations, and developed follow-up protocols and accountability systems for treatment coordinators and office leaders to drive operational effectiveness.
- Evaluated staffing, scheduling, phone coverage, insurance verification, financial workflows, and patient communication to streamline operations and facilitate practice growth.
- Worked across multiple practice environments to introduce change, strengthen team buy-in, and align operational systems with each doctor's goals.
- Investigated underlying issues behind performance metrics to drive measurable improvements.
Client Relations / Head of Support
TwoFront Orthodontics
05.2024 - 04.2026
- Managed vendor and partner relationships while recruiting, training, and mentoring staff to deliver consistent, high-quality service.
- Developed and implemented procedures that streamlined patient intake and improved service quality and patient satisfaction.
- Resolved patient concerns through clear communication and empathy, supporting positive experiences and long-term loyalty.
- Coordinated patient appointments as primary contact, ensuring alignment of patient needs with provider availability.
Office Manager
David Eshom DDS
San Diego
12.2013 - 05.2024
- Managed daily office operations, including front-desk workflow, scheduling, patient communication, billing, insurance claims, and financial records, ensuring seamless operations.
- Streamlined scheduling and patient-access processes, enhancing workflow and communication to boost patient satisfaction and retention.
- Established strong relationships with patients and staff by resolving inquiries and concerns promptly, enhancing service quality.
Education
High School Diploma - General Studies
Anaheim Hills High School
Anaheim, CASkills
- KPI & Performance Analysis
- Multi-Practice Operations
- Workflow Improvement
- Practice Growth
- Patient Experience
- Service Excellence
- Treatment & Financial Conversations
- Vendor & Partner Relations
- Team Leadership & Development
- Follow-Up & Accountability
- Conflict management
- Client Management
- Problem Solving
- Relationship Building
Accomplishments
- Invisalign Diamond Member Status: Recognized for achieving top-tier service and performance qualifications consistently from 2013 through 2023.
- Exceeded $1 million in sales in 2025.
Timeline
Director of Orthodontic Operations
MB2 Dental
06.2026 - 08.2026
Client Relations / Head of Support
TwoFront Orthodontics
05.2024 - 04.2026
Office Manager
David Eshom DDS
12.2013 - 05.2024
High School Diploma - General Studies
Anaheim Hills High School