Emily Longo
Temecula,CA
Summary
Dynamic and results-oriented professional with a proven track record at Divot Board Golf, adept in materials inspections and showcasing exceptional multitasking abilities. Excelled in enhancing customer satisfaction and reducing order errors, demonstrating strong problem-solving skills and team leadership. Expert in Microsoft Excel and interactive communication, committed to achieving and exceeding employer goals.
Overview
7
7
years of professional experience
Work History
Shipping Manager
Divot Board Golf
07.2021 - 06.2024
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Server
Jake’s Rockin Ramen
02.2020 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Victoria Secret & PINK
11.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member
Jersey Mike's Subs
04.2019 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Gymnastics Coach
Corona Stars Cheer Gym
06.2018 - 04.2019
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Shelf Stocker
Party City
09.2017 - 10.2017
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Restaurant Hostess
Corkys Kitchen and Bakery
04.2017 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Medical Assistant
San Joaquin Valley College
Temecula, CAHigh School Diploma -
Santiago High School
Corona, CA06.2018
Skills
- Verbal and written communication
- Interactive communication skills
- Microsoft Excel
- Materials inspections
- Multitasking
- Team Leadership
- Reliability
- Problem-solving abilities
Timeline
Shipping Manager
Divot Board Golf
07.2021 - 06.2024
Server
Jake’s Rockin Ramen
02.2020 - 06.2020
Cashier
Victoria Secret & PINK
11.2019 - 01.2020
Crew Member
Jersey Mike's Subs
04.2019 - 08.2019
Gymnastics Coach
Corona Stars Cheer Gym
06.2018 - 04.2019
Shelf Stocker
Party City
09.2017 - 10.2017
Restaurant Hostess
Corkys Kitchen and Bakery
04.2017 - 09.2017
Medical Assistant
San Joaquin Valley College
High School Diploma -
Santiago High School
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