Amber Looper
Tampa,FL
Summary
Seeking a position with a forward-thinking company that will allow me to further develop and apply my skills, contributing to the company's success while fostering my professional growth
Overview
8
8
years of professional experience
Work History
Lead Employment Specialist
Express Employment Professionals
08.2023 - Current
- Spearhead end-to-end recruitment operations, collaborating closely with senior leadership and department heads to define requisites, source candidates, and orchestrate the interview and selection process.
- Conduct comprehensive candidate assessments, evaluating skills, qualifications, and cultural compatibility to ensure optimal alignment with the organization's objectives.
- Develop and maintain a robust talent pipeline, nurturing relationships with high-potential candidates for strategic future hires.
Office Administration Manager
Hardhat Workforce Solutions
03.2023 - 08.2023
- Effectively managed the procurement and receipt of materials and orchestrated the assembly of a construction team with over 50 workers
- Delegated daily tasks and supervised the recruitment of 10 new team members weekly.
- Expertly handled weekly payroll responsibilities across four distinct platforms for each subcontractor.
- Managed various aspects of Human Resources, addressing issues related to compensation, disciplinary matters, hiring processes, and related concerns.
Branch Manager
HireQuest Direct
12.2021 - 02.2023
- Developed and managed daily work schedules for 100 employees, ensuring efficient task allocation.
- Processed daily employee pay accurately and promptly. Maintained and updated daily spreadsheet data for tracking.
- Handled daily order entries and job ticket creation to meet customer requirements. Conducted weekly site visits to ensure job site satisfaction.
- Responded promptly to daily emails from customers, superintendents, and upper management, maintaining effective communication.
Bakery Assistant
Flowers Foods
02.2019 - 12.2021
- Responsible for end-to-end manufacturing process for a variety of cakes, overseeing the production from raw ingredients to finished products.
- Meticulously carried out palletizing tasks, ensuring that cakes were properly packaged and prepared for distribution.
- Conducted thorough quality control inspections, maintaining stringent standards to guarantee that all cakes met or exceeded quality and safety criteria.
- Enforced rigorous cleanliness and hygiene standards within the facility, ensuring a sanitary and safe working environment for the production team.
Financial Customer Service Representative
Medical Services LLC
01.2018 - 11.2021
- Accountable for a high volume of approximately 150 inbound and 50 outbound calls daily, addressing billing and insurance issues for multiple physical therapy companies.
- Proficiently handled escalated calls, seeking managerial assistance only when absolutely necessary to ensure swift issue resolution.
- Facilitated the distribution of essential documents by sending out email and paper billing statements and required paperwork as needed. Transitioned from a full-time position to part-time.
CNA - Certified Nursing Assistant
Bradley Healthcare and Rehabilitation Center
02.2016 - 12.2018
- Assisting long-term, short-term, and lock-down unit residents with activities of daily living, including but not limited to feeding, bathing, dressing, engaging in recreational activities, and facilitating interactions with their family members.
- Documented patient information, including care provided, changes in condition, and any incidents, in compliance with facility protocols.
- Incorporated therapeutic communication techniques, demonstrated empathy, and applied active listening skills to foster and cultivate positive relationships with patients.
Education
GED -
Bradley Central High School
Cleveland, TN06.2016
Skills
- Microsoft Office: Outlook, Word, Excel, PowerPoint
- Call Center and Office Operations
- Customer Service
- Account Management
- Order Entry
- Recruiting Industry Knowledge
Timeline
Lead Employment Specialist
Express Employment Professionals
08.2023 - Current
Office Administration Manager
Hardhat Workforce Solutions
03.2023 - 08.2023
Branch Manager
HireQuest Direct
12.2021 - 02.2023
Bakery Assistant
Flowers Foods
02.2019 - 12.2021
Financial Customer Service Representative
Medical Services LLC
01.2018 - 11.2021
CNA - Certified Nursing Assistant
Bradley Healthcare and Rehabilitation Center
02.2016 - 12.2018
GED -
Bradley Central High School