AMBER LOPEZ
Summary
Customer-oriented, strategic thinking business development professional with ten years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Exceptional sales, service and business planning knowledge.
Overview
10
10
years of professional experience
Work History
Sr. Sales Development Representative - Team Lead
Grafana Labs
, Remote
12.2021 - Current
- Team Lead/SME - supporting a team of 7 SDRs with best practices, product enablement, business insights, outreach strategies and providing feedback.
- Responsible for supporting both Strategic and Enterprise Account Executives with identifying new business opportunities and supporting existing business.
- Conduct initial discovery meetings using MEDDPICC/SPIN methods, providing demos and guiding prospects through trial process.
- Maintain competitive intelligence by understanding competitors, open source ecosystem and industry leaders using tools like Gartner, G2 and CNCF Projects
- Leverage Salesforce, Outreach.io, LinkedIn SalesNav, ZoomInfo and Gong to maintain activity, contact and account information of customers and prospects.
- Meet or exceed weekly KPIs of 150 dials per week, 250 Emails per week, 100 LinkedIn tasks per week.
GoodLeap
Customer Care Adviser
, Remote
09.2020 - 12.2021
- Directly managed over 100 customer accounts per day over multiple CRM platforms to ensure customer success.
- Utilized de-escalation techniques to quantify customer complaints and report unfair or deceptive practices.
- Ranked in top 1% for customer satisfaction among 70 competing Customer Care Advisers.
- Received Finance Made Friendly award in 2020 for delivering exemplary customer service.
OneMain Financial
Consumer Lending Specialist Sr.
Austin, TX
11.2018 - 09.2020
- Generated over 3.7 million dollars in new money revenue over course of employment.
- Ranked #1 in branch ancillary product sales and awarded the 2019 ‘Order of Merit’ Ruby Level Award.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Greg Meyer State Farm
Agent Team Member
Cedar Park, TX
10.2017 - 05.2018
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Developed lead base and customer pipeline.
- Completed an average of 150 cold calls per day.
- Analyzed customer needs and provided best options, upselling products and services.
TruFit Athletic Clubs
General Manager
Weslaco, TX
11.2013 - 07.2017
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Education
Grafana
Skills
- Customer service
- Account and client management skills
- Customer Success
- 10 yrs CRM experience
- Sales and marketing
- Strategic outreach
- Product and service understanding
- Excellent written and verbal communication
- Organizational skills
- Client presentations
- Problem resolution
Timeline
Sr. Sales Development Representative - Team Lead
Grafana Labs
12.2021 - Current
GoodLeap
Customer Care Adviser
09.2020 - 12.2021
OneMain Financial
Consumer Lending Specialist Sr.
11.2018 - 09.2020
Greg Meyer State Farm
Agent Team Member
10.2017 - 05.2018
TruFit Athletic Clubs
General Manager
11.2013 - 07.2017
Grafana