Amber Lopez

Provided exceptional customer service to foster client loyalty and satisfaction.

• Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
• Interviewed, trained, and helped personally recruit new people onto team
• Kept detailed track of sales and customer information in my own personal, detailed system.

• Answer and direct phone calls, organize and schedule appointments, plan meetings and take detailed minutes, write and distribute email, correspondence memos, letters, faxes and forms, assist in the preparation of regularly scheduled reports.

• Greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait
• In addition, maintained calendars for appointments, sort mail, make copies, and plan travel arrangements.

• When I worked at this business, I had all the responsibilities that come along with being a receptionist
• I had to greet customers, fax and scan important confidential documents, answer phones and emails for clients and employees, make sure clients feel welcome and at home while visiting, make sure to keep a well maintained and organized work space, make documents on Microsoft word and excel, all while working with a smile.

• When I worked at this business, I had to take care of many customers, practice people skills and customer service.

• Answer phones, mail letters, take messages, organize paperwork, sorting, labeling and make documents on Microsoft and Excel.