Hi, I’m
AMBER LOPEZ
Glendale,AZ
Summary
Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
Overview
6
years of professional experience
1
Certification
Work History
HP One
Seasonal Facilitator & Producer / Seasonal Sales Supervisor
08.2021 - Current
Job overview
- Fast Track Graduation rate double compared to other classes
- Implemented and created course content for new hires and students
- Cigna PMT -
- Independently on-board trained, supervised and developed over 20 agents
- Built morale, increased confidence, and implemented training curriculum to increase production and confidence in company/brand
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
- Developed mentorship program, connecting experienced professionals with newcomers to foster skill development.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
- Enhanced participant retention by developing engaging follow-up materials and activities.
- Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
Vanguard
Personal Advisor
12.2020 - 08.2021
Job overview
- Providing strategic advice across a variety of financial products and services
- Assessing client's overall financial picture, understanding their needs, and developing a solid financial plan
State Farm
Account Manager
04.2019 - 10.2020
Job overview
- Develop leads, schedule appointments
- Identify and market appropriate products and services
- Consistent top producer nationwide
- Office manager duties
Education
Glendale Community CollegeGlendale, CA
Associate of Applied Science from Elementary Education
01-2000
Fred G Acosta Job Corps
Certification from Retail Management & Accounting
01.1999
University Overview
- Highest Honors Award and graduated early.
- GPA: 4.0
Skills
- Adaptability
- Time management
- Teamwork
- Creativity
- Leadership
- Attention to detail
- Work Ethic
- Consistent top performer
- Reliable & honest
- 50 WPM
- Highly Proficient in Microsoft Office Systems
- AS400
- Salesforce
- Social Media Management
- Public speaking
- Google Drive
- Microsoft Teams
- Video Conferencing
- Power Point
- Tech Support
- QuickBooks
- Strategic planning
- Facilitation techniques
- Staff management
- Inclusivity
- Group dynamics
- Agenda setting
Hobbies and Interests
- Community Outreach
- Painting
Certification
- Avaya Professional Sales Specialist – Avaya Inc.
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Zendesk Support Administrator Certification - Zendesk.
- CompTIA A+ Technician – CompTIA.
- LiveChat Expert LiveChat, Inc.
- Microsoft Office Specialist (MOS) - Microsoft.
- NICE inContact CXone Agent Certification – NICE inContact.
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
- Hootsuite Social Media Marketing Certification Hootsuite Media Inc.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Seasonal Facilitator & Producer / Seasonal Sales Supervisor
HP One
08.2021 - Current
Personal Advisor
Vanguard
12.2020 - 08.2021
Account Manager
State Farm
04.2019 - 10.2020
Fred G Acosta Job Corps
Certification from Retail Management & Accounting
Glendale Community College
Associate of Applied Science from Elementary Education
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