Amber Lopez-Cao

Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.

Implemented proper execution of monthly collection letters and escalation process.

Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.

Maintained strict confidentiality with all personal data as per company guidelines.

Worked with multiple departments to check proper billing information.

Researched and resolved billing discrepancies to enable accurate billing.

Generated over 1000 monthly invoices for customers in multiple formats to provide transparency. Provided excellent customer service, developing and maintaining client relationships.

Produced large volumes of client invoices using Rainmaker.
Determined proper codes for legal records. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction. Processed and verified invoices to secure accuracy of billing information.

Processed flat fee bills daily upon request from attorneys.

Identified, researched, and resolved billing
variances to maintain system accuracy and
currency.
Updated documentation, reports and spreadsheets
with financial information.
Researched and resolved billing discrepancies to
enable accurate billing.
Developed and maintained billing procedures to
make timely payments.