Amber Lott
Washington,DC
Summary
Dynamic professional with experience at House of Ruth, excelling in effective problem resolution and strong verbal communication. Proven ability to enhance community engagement and support resident transitions, while maintaining a secure environment. Recognized for exceptional organizational skills and cooperative project participation, ensuring smooth operations and high resident satisfaction.
Personable and dependable with knack for maintaining harmonious living environment. Well-versed in conflict resolution and basic household management, including safety protocols and cleanliness standards. Committed to fostering supportive and organized home atmosphere.
Overview
12
12
years of professional experience
Work History
House Monitor
House of Ruth
03.2025 - 04.2025
- Contributed to the success of special events and activities for residents by lending support in planning, setup, execution, and cleanup processes.
- Managed daily schedules, organized events, and coordinated transportation for residents to ensure smooth operations within the facility.
- Addressed emergency situations calmly and effectively by following established protocols and notifying appropriate personnel when necessary.
- Played an active role in helping new residents transition smoothly into our community by providing support during difficult adjustment periods.
- Maintained a secure environment for residents through enforcing house rules, addressing conflicts, and resolving issues promptly.
- Collaborated with other staff members to create a supportive community atmosphere for all residents.
Hairstylist's Assistant
Sola Hair Salon
01.2023 - 02.2024
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Processed payments, entering sales in register for prompt customer service.
- Helped prepare clients for hair service.
Night Porter
Total Quality Building Services
09.2020 - 02.2021
- Completed periodic inspections of common areas to identify potential hazards or areas requiring attention, ensuring prompt action was taken to maintain a safe environment.
- Demonstrated flexibility and adaptability by effectively handling unexpected situations or emergencies that arose during overnight shifts.
- Ensured smooth transition between shifts by providing comprehensive handover notes to day staff regarding completed tasks and pending issues.
- Reduced customer complaints by maintaining high levels of cleanliness and organization throughout the office building.
- Improved efficiency with thorough documentation of maintenance issues, facilitating prompt resolution by the maintenance team.
Restaurant Hostess/Crew Kitchen Staff Member
Friday's Restaurant
08.2013 - 10.2015
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Bowie Christian School
Bowie, MD06-2010
Skills
- Strong verbal communication
- Effective problem resolution
- Cooperative project participation
- Multitasking
Timeline
House Monitor
House of Ruth
03.2025 - 04.2025
Hairstylist's Assistant
Sola Hair Salon
01.2023 - 02.2024
Night Porter
Total Quality Building Services
09.2020 - 02.2021
Restaurant Hostess/Crew Kitchen Staff Member
Friday's Restaurant
08.2013 - 10.2015
High School Diploma -
Bowie Christian School
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