Amber Love

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Responded to customer requests for products, services and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Cross-trained and backed up other customer service managers on Accounts Acquisitions and Electronic Order Administrator.
• Managed timely and effective replacement of damaged or missing products.
• Followed up with customers about resolved issues to maintain high standards of customer service of upwards of 95 + calls.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Provided Support for 26 stores with sales goals and remotely assisting with Accounts Payables.

• Identified and communicated customer needs to supply chain capacity and quality products.
• Set aggressive targets for employees to drive company success and strengthen motivation. Defined clear targets and objectives and communicated to other team members.
• Coached employees through day-to-day work and complex problems.
• Monitored compliance with policies and procedures within each district office. Maintaining inventory for audits with cycle counts. Including resolving any vendor PO's not received and open RMA's.

• Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
• Maintained accurate records of liquor inventory and purchases for budgeting purposes.
• Negotiated purchase agreements with vendors to obtain best pricing on supplies.
• Conducted weekly team meetings to discuss upcoming events, promotions and reviewed sales.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees and cash handling . Growing business by 15% or more from YTD.