AMBER LOVE
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Patient Scheduling Coordinator
American Medical Solutions
Phoenix, AZ
06.2025 - Current
- Coordinated patient appointments using electronic scheduling systems
- Manage patient inquiries and provided accurate information regarding services
- Maintain up-to-date records for all scheduled appointments and cancellations
- Streamlined appointment reminders through automated messaging systems
Inside Sales Representative
Iconic Results
11.2024 - 05.2025
- 700-800 outbound cold calls daily
- Exceeded QA goal of 80% daily on all sales with a average 95%
- CRM
- Overcoming objections
University Counselor Team Lead
Grand Canyon Education
05.2011 - 08.2024
- Recruited new students for online and evening classes
- Consistently exceeded daily, monthly, and yearly goals
- Increased university enrollment rates by guiding students through the application process and providing valuable insights into college choices.
- Evaluated transcripts, standardized test scores, and other relevant data to determine appropriate course placements for incoming students.
- Instructed individuals in job search and application strategies, resume writing and interview process
Sales Manager
CMS
07.2009 - 05.2011
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales
- Achieved sales goals consistently over a period of a year, resulting in a promotion to sales manager
- Recruited, trained, and developed a team of 16 sales representatives
Front Office
Internal Medicine
06.2007 - 07.2009
- Managed the front office operations, resulting in a reduction in wait times for customers
- Coordinated the daily operations of the front office, ensuring that patients were greeted with a smile and checked in and out as swiftly as possible
- Managed and organized schedules for a team of 12, ensuring efficient use of time and resources
Education
Career Coach Navigator Professional Certificate - Foundations of Career Navigating
Coursera
06.2025 - 06.2025
Master of Science - Leadership
Grand Canyon University
Phoenix05.2024
Bachelor - Business Management
Grand Canyon University
Phoenix, AZ05.2022
Skills
- CRM
- Microsoft Office
- Leadership
- Team Player
- Strategic Thinking
- Strong Organizational Skills
- Problem Solving
- Flexibility
- Resilience
- Effective Communication
- Active Listening
- Ability to Build/Maintain Relationships
Timeline
Patient Scheduling Coordinator
American Medical Solutions
06.2025 - Current
Career Coach Navigator Professional Certificate - Foundations of Career Navigating
Coursera
06.2025 - 06.2025
Inside Sales Representative
Iconic Results
11.2024 - 05.2025
University Counselor Team Lead
Grand Canyon Education
05.2011 - 08.2024
Sales Manager
CMS
07.2009 - 05.2011
Front Office
Internal Medicine
06.2007 - 07.2009
Master of Science - Leadership
Grand Canyon University
Bachelor - Business Management
Grand Canyon University
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