Amber Lovett-Remily
Prescott Valley,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Manager
All About Kids
04.2019 - 07.2021
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Heavy Equipment Mechanic
United States Army
05.2017 - 01.2019
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Lead Bank Teller
Arizona Financial Credit Union
Phoenix, AZ
02.2016 - 05.2017
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Received car loan, home loan, and other payments and posted to accounts.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
Sales Associate
Dick Sporting Goods
Glendale, AZ
06.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science - Criminal Justice
Yavapai College
Prescott, AZ03.2024
Skills
- Inventory Oversight
- Records and Database Management
- Business Correspondence
- Document Review
- Status Updates
- Production Improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved monthly sales goal through effectively helping with determination and criticism.
- Procedures/ systems were developed, implemented, or optimized.
- Graduated High School one year earlier.
- Supervised team of ten staff members
- Provided timely mechanical jobs for heavy diesel equipment
Certification
- Motorcycle Endorsement on License-2016
- Dental Assistant Certificate, Horizon School of Dental Assisting - November 2014
- Read Across America certificate- February 2013
- FFA Chapter Vice President (Outstanding Achievement) Award- May 2008
My hobbies include kayaking, reading, and playing the bagpipe.
My hobbies include kayaking, reading, and playing the bagpipe.
Timeline
Receptionist Manager
All About Kids
04.2019 - 07.2021
Heavy Equipment Mechanic
United States Army
05.2017 - 01.2019
Lead Bank Teller
Arizona Financial Credit Union
02.2016 - 05.2017
Sales Associate
Dick Sporting Goods
06.2015 - 01.2016
Associate of Applied Science - Criminal Justice
Yavapai College