Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Procedure Scheduler
Dignity Health
Prescott, AZ
10.2024 - Current
Reviewed insurance information with patients and processed copays.
Performed administrative duties such as filing paperwork and entering data into computer systems.
Developed strategies to optimize workflow processes related to scheduling procedures.
Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
Provided administrative support to medical staff, including document preparation and patient communication.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Maintained communication with providers, technicians, and other staff members on a daily basis.
Records Technician
Yavapai County Sheriff's Office
Prescott, AZ
09.2023 - 09.2024
Audited existing records to ensure accuracy and completeness prior to archiving.
Participated in training seminars related to law enforcement procedures.
Utilized various databases such as NCIC and FCIC to obtain criminal history information or other pertinent data.
Maintained records of arrests, citations, warnings, search warrants, and other documents related to law enforcement activities.
Maintained records management systems to track, store, access and retrieve confidential information.
Trained personnel on how to use various tools and applications used for managing electronic archives efficiently.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Collected and verified criminal history data and personal information to enter Arrest Warrants into ACIC and NCIC systems.
Prepared and developed training document materials for new employees.
Handled multi line phone system to disperse to the correct department withing YCSO.
Receptionist Manager
All About Kids
Prescott Valley, AZ
04.2019 - 07.2021
Organized and updated databases, records and other information resources.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Created organized filing system to manage department documents.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Heavy Equipment Mechanic
United States Army
Ft Stewart, GA
05.2017 - 01.2019
Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
Inspected and tested heavy equipment components to certify proper operation and safety.
Selected hand tools, power tools and precision measuring instruments according to task requirements.
Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
Read and interpreted technical manuals for troubleshooting and repair purposes.
Analyzed malfunctioning equipment and determined type of repairs required.
Maintained meticulous records of all repair work that was made to machines and equipment.
Lead Bank Teller
Arizona Financial Credit Union
Phoenix, AZ
03.2016 - 05.2017
Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Mentored and trained new tellers on bank procedures and customer service standards.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Introduced customers to other bank team members to help meet financial needs.
Identified potential needs through observation, questioning, and listening.
Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Applied Science - Criminal Justice
Yavapai College
Prescott, AZ
03.2024
Skills
Records and Database Management
Professionalism
Business Correspondence
Procedure Implementation
Information Analysis
Human Resources
Documentation and Recordkeeping
Teamwork and Collaboration
Time Management
Problem-solving abilities
Active Listening
Budget Administration
Assignment Delegation
Lectures and Discussions
Attention to Detail
Workflow Management
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved monthly sales goal through effectively helping with determination and criticism.
Procedures/ systems were developed, implemented, or optimized.
Graduated High School one year earlier.
Supervised a team of ten staff members
Provided timely mechanical jobs for heavy diesel equipment
created training documents and procedures
Certification
Dental Assistant Certificate, Horizon School of Dental Assisting - November 2014
Read Across America certificate- February 2013
FFA Chapter Vice President (Outstanding Achievement) Award- May 2008