Amber Loya
Spearman,TX
Summary
Dynamic professional with extensive experience in office administration and inventory management at Skyland Grain. Proven ability to enhance operational efficiency through effective time management and organization. Skilled in maintaining confidentiality and fostering positive relationships, while consistently meeting tight deadlines and improving processes to support team success.
Overview
8
8
years of professional experience
Work History
Assistant Administrator
Skyland Grain
07.2021 - 07.2024
- Managed purchasing, stocking and organizing inventory
- Maintained agronomy office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Maintained digital databases, physical files and area logs.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
Cashier/ Server
Spearman Donuts
06.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Barista
Zulu Coffee
07.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly completing their orders
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to coffee beverages.
Assistant Restaurant Manager
Amarillo County Club
03.2018 - 05.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
Registered Medical Assistant
Concentra Urgent Care
05.2016 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
Education
Graduate Certificate - Medical Assistant
Milan Institute of Allied Health
Amarillo, TX02.2016
High School Diploma -
Spearman High School
Spearman, TX05.2008
Skills
- Office coordination
- File maintenance
- Document control
- File organization
- Office administration
- Inventory and supply management
- Time management
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Phlebotomy
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Appointment setting
- Patient flow management
- First aid
- Equipment sterilization
- Fluent in Spanish
- Simple dressings
- Prioritizing stat orders
- Valid Texas driver's license
- Antigen testing
- Emergency room procedures
Languages
Spanish
Native or Bilingual
Timeline
Assistant Administrator
Skyland Grain
07.2021 - 07.2024
Cashier/ Server
Spearman Donuts
06.2021 - 07.2021
Barista
Zulu Coffee
07.2020 - 05.2021
Assistant Restaurant Manager
Amarillo County Club
03.2018 - 05.2020
Registered Medical Assistant
Concentra Urgent Care
05.2016 - 02.2018
Graduate Certificate - Medical Assistant
Milan Institute of Allied Health
High School Diploma -
Spearman High School
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