Amber Lucas
Lexa,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Custom T-Shirt Designer
Self
01.2021 - Current
- Sketched artistic and fresh designs for consideration.
- Worked with technical design and product management to provide accurate and complete design packages.
- Gathered information from vendors regarding market trends and competitor activity.
- Clearly communicated design revisions to members of fashion design team.
- Developed seasonal merchandise assortment to improve category depth and breadth.
- Led aesthetic vision and creation of new fashion products.
- Planned project concepts by researching and studying information.
- Obtained approval of concepts by submitting rough drafts to management or to client.
Server & Cook
Marianna Country Club
09.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Education
Barton High School
Barton, AR2020
Skills
- Active Listening
- Creative Design
- Focus Group
- Customer Interaction
- Complex Problem-Solving
- Marketing Materials
Timeline
Custom T-Shirt Designer
Self
01.2021 - Current
Server & Cook
Marianna Country Club
09.2020 - 01.2021
Barton High School
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