Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amber Lucas

Amber Lucas

Dunbar

Summary

Dynamic Fraud Analyst with LIVENATION/TICKETMASTER, adept at identifying fraud patterns and mitigating risks. Proven track record of recovering over $70,000 in fraudulent transactions, showcasing exceptional attention to detail and strong problem-solving skills. A motivated team player, skilled in transaction monitoring and effective communication, committed to enhancing fraud prevention processes.

Insightful professional in financial security and fraud prevention, known for completing investigations with high productivity and efficiency. Skilled in data analysis, forensic accounting, and regulatory compliance to identify discrepancies and mitigate risks. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions.

Overview

10
10
years of professional experience

Work History

Certified Nursing Assistant

Genesis Healthcare System
Dunbar
10.2024 - Current
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reported changes in patient condition to registered nurse or physician.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Provided emotional support to patients and families during difficult times.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Used mobility devices to transport patients.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Collected specimens from patients for laboratory testing purposes.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Participated in educational programs related to nursing assistant skills development.
  • Documented activities and recorded information in EMR system.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed patients for any changes in their physical or mental condition.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Conducted patient education on health maintenance and disease prevention.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

Banquet and Event Server /AV Technician

Embassy Suite Hotel / Clay Center / State Capitol
Charleston
11.2022 - Current
  • Followed health department regulations when handling food products and cleaning dining areas.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
  • Accurately recorded orders taken into POS system before submitting them for processing.
  • Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
  • Verified accuracy of charges billed against actual services rendered at conclusion of each event.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Assisted in setting up banquet tables and chairs for events.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Monitored inventory levels throughout an event period making sure there was enough stock available for service requirements.
  • Maintained cleanliness of all dining areas throughout the duration of an event.
  • Served food and beverages to customers.
  • Inspected completed meals against individual orders to verify accuracy.
  • Maintained cleanliness and organization of event spaces before, during, and after events.
  • Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Totaled checks and used cash register to accept payment for services.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
  • Conducted regular inspections of equipment used during events, including chafing dishes and warmers, to ensure proper functioning order.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Assistant Manager

Fruth Pharmacy
Winfield
04.2021 - 05.2022
  • Implemented quality control measures to uphold company standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Delivery Driver

DoorDash & GrubHub
Charleston
05.2019 - 04.2023
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Utilized GPS and maps for efficient route planning.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Navigated routes with relevant map programs and GPS systems.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Notified customers of delays to decrease calls to support.
  • Transported and safely delivered items to prevent damage or loss.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Fraud Analyst

LIVENATION/TICKETMASTER
Charleston
02.2019 - 09.2019
  • Identifying fraudulent or valid transactions
  • Fraud detection and prevention includes, but is not limited to, the review of customer transactions, review of fraud claims initiated by the customers and/or financial institutions, address verification, use of internet and 3rd party tools for investigations, and the review and analysis of information/reports to identify and address all potential credit card fraud, friendly fraud, and other issues that may impact the business/card holder in a negative way
  • Screen over 100+ orders, while finding over $70,000 in fraud per 8 hr
  • Shift
  • Cancelling orders after investigations leading to fraud, and refunding the card holder/victim
  • Identify and communicate potential case improvements in the fraud processes as needed
  • Identify/discover fraud patterns and communicate across team and to management
  • Monitoring voicemails, e-mails, messages, and related information for support inquiries
  • Maintain effective working relationships across internal and external departments as necessary
  • Incentivized commission opportunities through sales of tickets for events and concerts.

Patient Accounts Rep

UNITED TALENT/CAMC
Charleston
06.2018 - 01.2019
  • Rendering of accurate third party billings to organizations responsible for payment of medical services
  • Fulfilling patient requests by mail and fax
  • Insurance inquiring, locating insurance/demographic information for billing and payments for medical claims
  • Utilizing strong customer service skills

Administration: Accounts Payable and Receivable / Front Desk / Housekeeping

QUALITY INN & SUITES
Charleston
11.2016 - 09.2018
  • Complete new hire paperwork, payroll, bank deposits, employee time corrections, responsible for employee issues
  • Front Desk Assistant (Day Shifts & Night Audit) - Making and changing reservations, answering incoming calls, make adjustments to folios
  • Making sure timeframes for job duties are met
  • Making sure accommodations and resolutions for met for all guests
  • Choice Advantage certified
  • Housekeeping - attention to detail
  • Willingness to cross-train in multiple areas

Suite Waitress (Seasonal)

WV POWER BASEBALL
Charleston
03.2016 - 07.2017
  • Manage all operations of the suites assigned for home games
  • Coordinated communication and deliverance of all orders placed and maintained an excellent customer service experience for the customers

Credit and Collections Associate for PennPower

NCO/EGS FINANCIAL
Charleston
09.2015 - 04.2017
  • Responsible for addressing customer issues and questions regarding customer accounts
  • Addressing concerns or errors on customer accounts
  • Providing exceptional customer service
  • Data Entry
  • Providing options and rights to customers pertaining to their collections

Education

Certified Nursing Assistant - Long-term Care

Genesis Healthcare Paid CNA Program
South Charleston, WV
12-2024

High School Diploma -

Penn Foster High School
Scranton, PA
01.2015

Skills

  • Interpersonal communication skills
  • Enthusiastic
  • Energetic
  • Motivational
  • Computer skills
  • Phone skills
  • Microsoft Office
  • Microsoft Excel
  • PowerPoint
  • Cross-training
  • Modeling proper Management/Leadership
  • Great Time management
  • Ability to multitask without interference of distractions
  • Patient care
  • Basic life support
  • Medical terminology
  • Customer service
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Call management
  • Banking operations
  • Case management
  • Transaction monitoring
  • Risk level determination
  • Verbal and written communication
  • Telephone and email etiquette
  • Loss prevention
  • Fraud identification
  • Fraud patterns

Timeline

Certified Nursing Assistant

Genesis Healthcare System
10.2024 - Current

Banquet and Event Server /AV Technician

Embassy Suite Hotel / Clay Center / State Capitol
11.2022 - Current

Assistant Manager

Fruth Pharmacy
04.2021 - 05.2022

Delivery Driver

DoorDash & GrubHub
05.2019 - 04.2023

Fraud Analyst

LIVENATION/TICKETMASTER
02.2019 - 09.2019

Patient Accounts Rep

UNITED TALENT/CAMC
06.2018 - 01.2019

Administration: Accounts Payable and Receivable / Front Desk / Housekeeping

QUALITY INN & SUITES
11.2016 - 09.2018

Suite Waitress (Seasonal)

WV POWER BASEBALL
03.2016 - 07.2017

Credit and Collections Associate for PennPower

NCO/EGS FINANCIAL
09.2015 - 04.2017

Certified Nursing Assistant - Long-term Care

Genesis Healthcare Paid CNA Program

High School Diploma -

Penn Foster High School

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Amber Lucas