Amber Lukezech
Sandpoint,ID
Summary
Detail-oriented professional with extensive experience in quality control, regulatory compliance, and delivery operations. Proven ability to enhance team performance through effective training and exceptional customer service, contributing to operational efficiency and high-quality output.
Overview
20
20
years of professional experience
Work History
Delivery Driver
United Parcel Service Inc
Sandpoint, ID
08.2016 - 04.2026
- Operated delivery vehicles to ensure timely and safe transportation of packages, completing up to 140 deliveries per day.
- Managed route planning to optimize delivery efficiency, achieving a reduction in fuel consumption and time.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues, receiving customer satisfaction ratings of 5 out of 5.
- Conducted pre and post-trip inspections to maintain vehicle safety and compliance standards, demonstrating diligence in safety protocols.
- Built loyal relationships with customers by creating a welcoming, family-like environment, leading to increased customer retention and positive feedback.
- Maintained compliance with safety regulations and company policies during all deliveries.
- Collaborated with team members to streamline logistics operations and improve overall service quality.
CNC Machine Operator
Polaris Industries
Sandpoint, ID
04.2015 - 07.2016
- Operated CNC machinery to produce high-quality parts in accordance with specifications.
- Monitored machine performance, identifying and resolving issues to ensure optimal production efficiency.
- Conducted routine maintenance on CNC equipment to minimize downtime and extend machine lifespan.
- Collaborated with engineering teams to implement design changes for improved manufacturability.
- Maintained records for document control and quality output.
Quality Control Supervisor
Thorne Research Inc.
Dover, ID
05.2006 - 08.2013
- Oversaw quality assurance processes to guarantee adherence to GMP, FDA, and OSHA standards.
- Designed and executed training programs for quality control staff to elevate team performance.
- Performed systematic inspections and audits aimed at identifying defects and enhancing product quality.
- Facilitated collaboration with production teams to address quality issues and enhance operational workflows.
- Managed evaluation and authorization of dietary ingredients and packaging components to ensure compliance with quality standards.
- Oversaw CAPA initiatives and led comprehensive risk management strategies. Facilitated assessments to enhance project safety and compliance.
- Established, maintained, and authorized standard operating procedures (SOPs).
Education
GED -
Saguaro High School
Scottsdale, AZSkills
- Quality Assurance and Process Control
- Training and Development
- Attention to Detail
- Corrective Action Preventative Action
- Internal Auditing
- Regulatory Compliance
- Effective Communication
- Teamwork and Collaboration
- Document Control
- SOP Development/Review
- Inventory Control
- Exceptional Customer Service
- Route Planning
- DOT Certified
References
Available upon request
Timeline
Delivery Driver
United Parcel Service Inc
08.2016 - 04.2026
CNC Machine Operator
Polaris Industries
04.2015 - 07.2016
Quality Control Supervisor
Thorne Research Inc.
05.2006 - 08.2013
GED -
Saguaro High School