Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Luna

Mcminnville,TN

Summary

Dynamic customer service professional with a proven track record at American Logistics, adept at critical thinking and complaint handling. Recognized for maximizing customer satisfaction through effective communication and empathy. Skilled in data entry and Microsoft Office, consistently exceeding service standards while fostering a positive client experience.

Overview

15
15
years of professional experience

Work History

Customer Support Specialist

American Logistics
Saint George, UT
04.2024 - Current
  • Scheduled non-emergency medical transportation based on members' needs.
  • Occasionally worked with insurance companies, as well as providers, to come up with solutions for members' needs.
  • Routed ambulances and filed reports on the trips.
  • Followed the SOPs provided for various reports that I had to file daily.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Maximized customer satisfaction by handling customer email and telephone interactions.

Environmental Services Housekeeper

Saint Thomas River Park Hospital
McMinnville, TN
09.2016 - 05.2023
  • Swept, mopped, scrubbed and waxed floors.
  • Followed company uniform, performance and security policies with every job.
  • Used ladders to reach high ceilings and walls for dusting purposes.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Exceeded facility standards regularly by working with detail-oriented approach.

Assistant Manager

BP Gas Station Service
McMinnville, Tennessee
11.2009 - 09.2016
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated regularly with customers to gain insights into their needs.
  • Implemented quality control measures to uphold company standards.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Associate of Science - Pre-Law

Motlow State Community College
McMinnville, TN
05-2025

Skills

  • Customer service
  • Critical thinking
  • Effective communication
  • Time management
  • Professionalism
  • Data entry
  • Adaptability
  • Microsoft windows and office
  • Active listening
  • Complaint handling
  • Empathy and patience

Timeline

Customer Support Specialist

American Logistics
04.2024 - Current

Environmental Services Housekeeper

Saint Thomas River Park Hospital
09.2016 - 05.2023

Assistant Manager

BP Gas Station Service
11.2009 - 09.2016

Associate of Science - Pre-Law

Motlow State Community College

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