Amber Luna
McMinnville,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Specialist
American Logistics LLC
04.2022 - Current
- Monitored vehicle movements using GPS tracking systems to ensure members were picked up on time.
- Communicated with drivers to address route changes, delays, and customer inquiries effectively.
- Ensured regulatory compliance by staying up-to-date on relevant laws, policies, and procedures regarding transportation routing and planning.
- Routed Non-Emergency medical transportation at all levels from Uber to Ambulances (ALS, CCT, & BLS)
- Processed data entries with attention to detail, ensuring consistency across reporting formats.
- Collaborated with team members to identify and resolve discrepancies in report data.
- Provided exceptional customer service when addressing inquiries related to report content or format.
Environmental Services Housekeeper
Saint Thomas River Park Hospital
09.2016 - 03.2023
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment effectively while following safety protocols.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients.
- Developed efficient cleaning schedules to optimize workflow and minimize disruptions.
- Assisted in inventory management of cleaning supplies, maintaining adequate stock levels.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Assistant Manager
BP Gas Station Service
11.2009 - 03.2015
- Trained and mentored new staff, enhancing team performance and customer service quality.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Pre Law
Middle Tennessee State University
Murfreesboro, TN05-2027
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Information management expertise
- Proficient in Microsoft Office Suites
- Team collaboration
- Vendor relations
- Business reporting
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Written communication
Timeline
Specialist
American Logistics LLC
04.2022 - Current
Environmental Services Housekeeper
Saint Thomas River Park Hospital
09.2016 - 03.2023
Assistant Manager
BP Gas Station Service
11.2009 - 03.2015
Bachelor of Science - Pre Law
Middle Tennessee State University