Amber Lunoe
Las Vegas,Nevada
Summary
We all need have a professional passion in life, mine has always been the same,-people. I love people and the diversity that makes us all individuals. Throughout my whole working life, i have been in customer service type industries. I never want that to change. I love what i can bring to the table, with my superior skills in guest satisfaction and the taking care of people, i gain pride in being the reason someone smiles! Im super upbeat and positive and have an endless amount of positive energy, this comes natural to me!
Im currently looking to get into a position where i can continue to work with people, in a business type setting, such as a tech company, namely in a human resources department, where i know i can be of great value!
Thank you, from the bottom of my heart, for taking the time to read through my resume, and for your considerations.
Overview
15
15
years of professional experience
Work History
Server Staff
Buca Di Beppo Inc
06.2013 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Superior customer service and satisfaction standards
- Maintaining a high energy, positive and upbeat attitude throughout the workday
- Teamwork skills, and working in a group type setting
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Table Games Floor Supervisor
Bills Gamblin Hall And Saloon
01.2009 - 04.2013
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Education
High School Diploma -
Santa Maria Joint Union High School
Santa Maria05.2006
Skills
- Dining Customer Service
- Guest Relations Management
- Menu Memorization
- Quality Control
- Suggestive Selling
- Food Sales and Promotion
- High-Volume Dining
- Bill Computation
- Hospitality Service Expertise
- Sales Techniques
- Service Prioritization
- Server Training
- Item Promotion
- Regulatory Compliance
- Conflict and Complaint Resolution
- Guest Inquiries
- Guest Flow
- Cool Under Pressure
- Natural Leadership
- Communications Protocols
- Anticipating Guest Needs
- Warm and Friendly
- Customer Service and Rapport
- Corrective Actions
- Guest Satisfaction
- Billing and Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server Staff
Buca Di Beppo Inc
06.2013 - Current
Table Games Floor Supervisor
Bills Gamblin Hall And Saloon
01.2009 - 04.2013
High School Diploma -
Santa Maria Joint Union High School