Amber Luster

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Approved regular payroll submissions for employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Reduced operational risks while organizing data to forecast performance trends.
• Interacted well with customers to build connections and nurture relationships.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Performed security walks around store to monitor employee and customer activities.
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Audited Number stores on weekly basis to identify deficiencies and identified potential causes.
• Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
• Streamlined shrink management program and trained Loss Prevention Officers.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
• Monitored surveillance cameras and alarm systems to detect suspicious activity.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
• Utilized CCTV/PTZ systems to prevent internal/external and also ORC theft.

• Wrote reports for internal and external crime, burglary, or theft.
• Wrote reports outlining activities and results.
• Kept patrons and employees safe and from criminal activity.
• Controlled reduction of loss inventory by protecting company assets.
• Checked CCTV for evidence of shoplifting.
• Patrolled store departments to check for suspicious activities.
• Contacted local authorities and apprehended shoplifters.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
• Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.