Amber M. Lutali-Minter
Magna,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo
02.2016 - Current
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Analyzed customer financial records to determine appropriate payment plan.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decision-making.
- Assessed individual situations and developed effective and appropriate resolutions.
- Documented all actions performed and interactions with customers.
- Developed customized reports for management, providing valuable insights into outstanding receivables and collection performance metrics.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
Ramp Agent
ats-airport terminal services
06.2019 - 02.2020
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7-15 daily flights.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Stocked aircraft cabins with necessary equipment and supplies.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Ramp Agent
quantum aviation solutions
12.2017 - 05.2019
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Checked cargo and baggage for security to meet TSA regulations.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Logistics Stocker
Target
09.2013 - 12.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Grocery Stocker
the nps store
05.2013 - 08.2013
- Ensure that all merchandise that was prepared the day before was stocked in the store, before opening
- Also providing customer service, inventory and merchandising
Cashier/Inventory & Receiving clerk
c.b.t. hoching & CO., inc
01.2011 - 01.2013
- Provided prompt, efficient, and courteous customer service
- Rung customer sales on a cash register
- Performed regular cleaning activities and other tasks needed in the store
- Organized and merchandised products on endcaps
- Printed out bin tags and price tickets when needed
- Restocked merchandise
- Counted material, equipment, merchandise, or supplies in stock and posted totals to inventory records, manually or using the computer
- Compared inventories from system figures to company orders/invoices to obtain current inventory
- Verified clerical computations against physical counts of stock and adjusted errors in computation or count, or investigates and reports reasons for discrepancies
- Prepared reports, such as inventory balance, price lists, and shortages
- Stocked and issued materials or merchandise
- Received orders before containers were devanned
- Verified that orders were accurate by comparing shipment to vendor invoices
- Stocked merchandise in designated area of warehouse
Salesperson/Cashier/Inventory
ace American industries
01.2006 - 01.2011
- Welcomed customers by greeting them and offering them assistance
- Cleaned department as well as merchandise in the department
- Organized and merchandise products when new products came into the store
- Restocked merchandise
- Provided prompt, efficient, and courteous customer service
- Rung customer sales on a cash register
- Performed regular cleaning activities and other tasks needed in the store
- Organized and merchandised products on endcaps
- Distributed merchandise into departments
- Counted material, equipment, merchandise, or supplies in stock and posted totals to inventory records, manually or using the computer
- Compared inventories from system figures to company orders/invoices to obtain current inventory
- Verified clerical computations against physical counts of stock and adjusted errors in computation or count, or investigates and reports reasons for discrepancies
ADMINISTRATOR ASSISTANT
PACIFIC LINK
01.2005 - 01.2006
- Created web pages for company and customers
- Sorted and filed records
- Operated office machines such as copiers, fax machines, and computers
- Answered telephones
- Assisted customers and employees when needed
- Kept records, managed calendars, and prepare reports
- Organized and cleaned work area
Education
Associate of Arts - Liberal Arts
American Samoa Community College
Pago Pago, American Samoa05.2010
High School Diploma -
Leone High School
Pago Pago , American Samoa05.2008
Skills
- Customer service
- Dependable and responsible
- Strong negotiation skills
- Skip tracing
- Assertiveness
- Call center background
- Collections best practices
- Teamwork and collaboration
- Self motivation
- Microsoft office
- Adaptability and flexibility
- Verbal and written communication
- Documentation and recordkeeping
Timeline
Ramp Agent
ats-airport terminal services
06.2019 - 02.2020
Ramp Agent
quantum aviation solutions
12.2017 - 05.2019
Account Resolution Specialist
Wells Fargo
02.2016 - Current
Logistics Stocker
Target
09.2013 - 12.2017
Grocery Stocker
the nps store
05.2013 - 08.2013
Cashier/Inventory & Receiving clerk
c.b.t. hoching & CO., inc
01.2011 - 01.2013
Salesperson/Cashier/Inventory
ace American industries
01.2006 - 01.2011
ADMINISTRATOR ASSISTANT
PACIFIC LINK
01.2005 - 01.2006
Associate of Arts - Liberal Arts
American Samoa Community College
High School Diploma -
Leone High School