AMBER LYNN PALUZZI
Plainsboro Township
Summary
Detail-oriented Administrative and Project Coordinator with 8+ years of experience supporting operations, procurement, customer service, and office management across government, corporate, and property-management environments. Known for delivering fast, accurate results, resolving complex issues, and strengthening team efficiency. Skilled in generating quotes, managing workflows, multi-department coordination, and maintaining high volumes of confidential data. A dependable problem solver with proven success in improving processes, boosting customer satisfaction, and supporting cross-functional teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Coordinator – Information Technology Group (ITG)
Arizona Department of Transportation (ADOT)
Phoenix, AZ
10.2022 - Current
- Prepare, analyze, and issue 100+ quotes monthly, ensuring pricing accuracy, compliance, and timely approvals.
- Coordinate with procurement, sales, and product teams to clarify requirements and deliver vendor-ready requests.
- Manage quote records and customer interactions through CRM/ServiceNow, improving turnaround speed by 30%.
- Track outstanding quotes and perform proactive follow-ups, reducing lapses and increasing completion rates.
- Ensure policy compliance for payments, credit card usage, procurement documentation, and hardware standards.
- Handle office operations: inventory, supply ordering, package distribution, file management, and reporting.
- Draft and send professional communications to internal teams, stakeholders, and customers.
- Maintain and update tracking reports used by management for workflow planning and forecasting.
- Implemented process improvements that streamlined operations and increased efficiency in project execution.
- Developed project documentation, ensuring compliance with regulatory requirements and standards.
- Mentored junior staff members, providing guidance on project management best practices and methodologies.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
Administrative Assistant
Infosys Inc
Scottsdale, AZ
07.2022 - 10.2025
- Manage daily office operations: scheduling, scanning, filing, document preparation, and confidential recordkeeping.
- Process and distribute all UPS/FedEx deliveries and coordinate supply orders based on team and client needs.
- Update internal trackers and reports, improving visibility of project status and office productivity.
- Maintain emergency disaster plans and monthly fire drill compliance for the Scottsdale office.
- Support leadership with email communications, clerical tasks, and workflow organization.
Administrative Assistant
Short Term Turns
Phoenix, AZ
10.2021 - 07.2022
- Maintained calendars for multiple cleaning teams and coordinated property management schedules.
- Conducted onsite inspections to ensure quality control and customer satisfaction.
- Created and distributed invoices, collected payments, and scheduled contractor payouts.
- Designed Airbnb house-rule signage and WiFi information materials for client properties.
- Managed client communications via email and phone, improving response time and organization consistency.
Administrative Assistant
The Shannon S. Martin Company
Glendale, AZ
02.2021 - 10.2021
- Processed payroll hours using QuickBooks and maintained accurate employee records.
- Recruited, onboarded, and trained new employees for commercial cleaning crews.
- Handled confidential materials, correspondence, and scheduling for multiple job sites.
- Led safety training sessions and ensured OSHA-compliant documentation.
- Oversaw file management, contractor communications, and email routing.
Administrative Assistant – Palm Shadows Mobile Home Community
Equity Lifestyle Properties
Glendale, AZ
04.2018 - 02.2021
- Managed leasing files, brokerage agreements, vendor contracts, and compliance documentation.
- Prepared agendas, minutes, contracts, purchase orders, and reports for property management and investors.
- Processed rent payments, coded invoices, and updated resident databases (Manage America, Catalyst).
- Provided customer service to 300+ residents, resolving issues promptly and professionally.
- Trained new administrative assistants on company policies and standardized processes.
- Created community signage, resident notices, and event communications to support engagement.
- Trained new team members on administrative procedures, fostering a collaborative work environment.
- Oversaw inventory management of office supplies, reducing costs through effective vendor negotiations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Kitchen Manager
Summit Food Management
Huachuca City, AZ
12.2015 - 07.2016
- Supervised kitchen staff, maintained compliance with state nutrition guidelines, and upheld sanitation standards.
- Ordered inventory and tracked monthly counts to meet school district requirements.
- Prepared and served meals for 200+ students daily while maintaining strict timing and safety regulations.
Education
B.A. - Sociology
Estrella Mountain Community College
11.2025
A.A. - Computer Science
Kaplan University
11.2025
A.A. - Applied Science in Culinary Skills
ECPI Culinary Institute of Virginia
01.2012
Skills
- Procurement Support & Quote Preparation
- Customer Service & Issue Resolution
- Multi-Line Phone & Email Management
- Records & Data Management (CRM, Trackers)
- Vendor Coordination
- Microsoft Office Suite (Excel, Outlook, Word)
- Document Creation & Reporting
- Policy Compliance & Process Adherence
- Spanish: Conversational (currently studying)
- Conflict Resolution & Professional Communication
Certification
Completed Aspire to lead 12 week course class
Timeline
Project Coordinator – Information Technology Group (ITG)
Arizona Department of Transportation (ADOT)
10.2022 - Current
Administrative Assistant
Infosys Inc
07.2022 - 10.2025
Administrative Assistant
Short Term Turns
10.2021 - 07.2022
Administrative Assistant
The Shannon S. Martin Company
02.2021 - 10.2021
Administrative Assistant – Palm Shadows Mobile Home Community
Equity Lifestyle Properties
04.2018 - 02.2021
Kitchen Manager
Summit Food Management
12.2015 - 07.2016
A.A. - Computer Science
Kaplan University
A.A. - Applied Science in Culinary Skills
ECPI Culinary Institute of Virginia
B.A. - Sociology
Estrella Mountain Community College