AMBER MACIAS
Emporia,KS
Summary
Personable, results-driven Administrative Professional with 5+ years of experience in administrative support, documentation management, and data entry roles. Possesses a solid foundation in customer service and general clerical duties demonstrated through experience as a Processor at Clear Title. Outstanding communicator able to work with diverse colleagues to produce value and deliver results on time and under budget.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tobias Agency
05.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service
PRO MEDICAL DISTRIBUTION
11.2022 - 05.2024
- Overseeing customers orders, entering sales orders, entering purchase orders, assisting management and sales team with orders, anwsering questings regarding products, enrolling new customers & sending new customer enrollment forms, invoicing, scheduling freight pickups, creating BOLs for customers, communicating with customers on tracking orders and back ordered products, problem solving to get emergency medical supplies to customers the day of or next day
Account Coordinator
CHURCHILL CONTAINER, LLC
10.2021 - 11.2022
- Oversaw documentation procedures, scanning, invoicing, accounts receivable, sending samples to customers, corresponding with customers and answering their questions about products, assisting graphic designers, account management, shipping and salespersons as well as being able to update customers on their custom products from production
Processor
CLEAR TITLE, LLC
05.2021 - 10.2021
- Oversaw documentation processing procedures, scanning, filing, and transmitting relevant documents where necessary
- Ensured stringent adherence to standard operating procedures to maintain documentations, enabling smooth operational workflow throughout tenure
- Evaluated 50 multiple forms of documentation and reports per week, identifying errors, completeness and deficiencies
- Advised and provided corrective measures to improve information details
- Prepared and shipped records for storage at offsite facilities, organizing all records with 100% accuracy
- Systemized and filed 100 transmittal logs for permanent records, increasing data accessibility and ease of reference
- Ensured clarity of information was conserved, utilizing Qualia to clean up over 500 scanned documents over tenure
Loan Officer Assistant
USA MORTGAGE
10.2020 - 05.2021
- Analyzed over 100 loan files, including review of borrower's income, assets and credit to verify compliance to specific underwriting criteria
- Ordered and prepared necessary documents for close in compliance on time, preventing or resolving any last-minute surprises that arise
- Updated knowledge base on all surrounding state and federal laws, rules, and regulations regularly to ensure stringent adherence of internal policies and procedures towards said legislations
- Monitored purchase loans for due diligence, financed contingency, and closing date expiration
- Tracked pipeline for refinances to ensure optimal operations efficiency
- Acted as liaison between borrowers and other third parties such as realtors, title companies and loan company management, facilitating over 100 transactions throughout tenure
Processing Assistant/ File Setup
GOLDEN OAK LENDING
09.2019 - 10.2020
- Maintained Lending QB database, meticulously entering new and updating existing information to ensure a completely accurate database
- Catalogued and created organizational systems for electronic and hard copy documents to improve recordkeeping processes and increase information accessibility
- Liaised with Homeowner Insurance Agents, regularly communicating to have Mortgagee Clause updates complete for mutual clientele documentations in a timely manner
- Obtained and Ordered Payoff Quotes through Mortgage Companies for clients, maintaining close communications throughout
Administrative Assistant
GOLDEN OAK LENDING
09.2016 - 09.2019
- Managed communication procedures for executives, handling telephone calls, reviewing and prioritizing mail, and composing relevant correspondence to ensure all operations are running smoothly
- Updated company database consistently, keying in customer contacts and delivery dates with accuracy to maintain operations transparency
- Maintained inventory levels, proactively checking and restocking supply closet to prevent shortages, ensuring operations efficiency
- Handled customer issues, resolving and directing communication to appropriate department personnel to maintain an above 95% customer satisfaction rating
- Prepared packages for shipment by generating packing slips and setting up courier deliveries beforehand, ensuring punctual and accurate deployment
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Implementations increased overall workflow processes
Education
High School Diploma -
05-2000
- Business - DECA Awarded National Institutional Advertising Campaign
Skills
- Microsoft Office
- Microsoft SharePoint
- Google Docs
- Google Drive
- Google Calendar
- QuickBooks
- Dropbox
- Qualia
- Lending QB
- Encompass
- FedEx Shipping BOL Forms
- Data entry
- Verbal communication
- Document scanning
Timeline
Administrative Assistant - Tobias Agency
05.2024 - 01.2025
Customer Service - PRO MEDICAL DISTRIBUTION
11.2022 - 05.2024
Account Coordinator - CHURCHILL CONTAINER, LLC
10.2021 - 11.2022
Processor - CLEAR TITLE, LLC
05.2021 - 10.2021
Loan Officer Assistant - USA MORTGAGE
10.2020 - 05.2021
Processing Assistant/ File Setup - GOLDEN OAK LENDING
09.2019 - 10.2020
Administrative Assistant - GOLDEN OAK LENDING
09.2016 - 09.2019
Washington High School - High School Diploma,