Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Maddens

Fort Pierce,United States

Summary

Energetic and driven on building customer loyalty and relationships. Passionate about resolving customer inquiries and working to the full potential to please them in their requests. Teaching customers in any role assigned to, for their benefit to get the best results.

Overview

12
12
years of professional experience

Work History

Registered Behavior Technician

Atlantic ABA
11.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring safety of all individuals involved while adhering to established protocols.
  • Used Rethink to document patient information, progress notes, and treatment plans.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Provided professional services and support in dynamic work environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Registered Behavior Technician

PBS
04.2023 - 11.2023
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Managed crisis situations with professionalism, ensuring safety of all individuals involved while adhering to established protocols.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
  • Used Rethink to document patient information, progress notes, and treatment plans.
  • Increased client independence through teaching of daily living skills such as self-care routines, meal preparation, and household chores.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Assisted in development of therapeutic activities for patients.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Maintenance Swim Instructor/ Stroke Instructor

Abrams Aquatics Survival Swim School
01.2020 - 09.2023
  • Assist in promoting swim classes and programs
  • Maintain a clean, safe, and orderly pool area at all time
  • Basic First Aid, and CPR certified
  • Instruct informative, and motivating swim lessons in private one on one format; providing feedback and encouragement
  • Supervise all lesson participants, ensuring safe and proper exercise and techniques
  • Ensured safe work and practice environment and procedures and established policies, rules, and regulations of swimmers
  • Planned and delivered lessons, ensured adherence to lesson plans
  • Welcomed all participants in professional and friendly manner.

Stroke Instructor

Floating Otters Survival Swim School
01.2021 - 06.2021
  • Assist in promoting swim classes and swim programs
  • Maintain clean, safe and orderly pool area at all time
  • Basic First Aid, and CPR certified
  • Instruct informative, and motivating swim lessons in private one on one format; providing feedback and encouragement
  • Supervise all lesson participants, ensuring safe and proper exercise and techniques
  • Ensured safe work and practice environment and procedures and established policies, rules, and regulations of swimmers
  • Planned and delivered lessons, ensured adherence to lesson plans
  • Welcomed all participants in professional and friendly manner.

Lingerie Specialist

Dillards
06.2017 - 01.2019
  • Made loyal and personal connections with customers to help find their perfect fit and style
  • Gave information on various merchandise, and how to care for products
  • Maintained floor to brand standard and set displays to focus on new merchandise
  • Accepted and processed returns
  • Coordinated Bra fit events for Susan G
  • Komen Foundation, and National Breast Cancer Foundation
  • Succeeded at meeting or exceeding sales goals 100 percent of the time
  • Built up strong base of guest relationships creating detailed database of more than 200 preferred guests to facilitate sale merchandise and event notifications
  • Maintained constant watch over new fashion trends and product development
  • Performed visual merchandising to support store merchandise and increase sales.

Lingerie Specialist

Victoria Secret
06.2015 - 06.2017
  • Delivers friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at Point of Sale
  • Reinforces customer buying decisions at checkout and encourages purchase of additional items
  • Recovers cash wrap selling zone and 'go-backs'
  • Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture
  • When assigned to processing and replenishment, processes merchandise to be floor ready and maintains back room and under stock to brand standards
  • Replenishes merchandise to brand standards to ensure product is placed on sales floor and available for purchase
  • Assist with other projects as needed including markdowns, re-tickets, and mark out of stock process
  • Floor-set activity
  • Executes floor-set proficiently
  • Understands and adheres to brand standards
  • Assist with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
  • Driving top line store sales results and growing business through action and productivity
  • Maintaining focus on bras as premier product differentiator, to build loyalty and support 'Best at Bras' culture.

Lifeguard/ Swim Instructor

Indian River State College
06.2012 - 06.2016
  • Assist in promoting swim classes, and programs, as well as, club events
  • Maintain a clean, safe, and orderly pool area at all times
  • Basic First Aid, CPR, Basic Water Rescue Training
  • Instruct informative, and motivating swim lessons in a group/ and or private format; providing feedback and encouragement
  • Supervise all lesson participants, ensuring safe and proper exercise and techniques
  • Ensured a safe work and practice environment and procedures and established policies, rules, and regulations of the swimmers
  • Planned and delivered lessons, ensured adherence to the lesson plans
  • Welcomed all participants in a professional and friendly manner.

Server Assistant

LongHorn Steakhouse
01.2015 - 08.2015
  • Maintain gracious, pleasant and friendly attitude, while contributing to teamwork-based environment
  • Completes side work and any other duties assigned by management
  • Presents menus and promotional materials, while suggesting specific food and beverages to guests; provide children with crayons and menu/ coloring sheet
  • Performs related duties and specials projects as assigned
  • Cleans and replenishes guests supplies
  • Polishes glassware, chinaware, cutlery, etc
  • Restock coffee station with cups and clean it after each shift.

Hostess

Blue Water Beach Grill
05.2013 - 08.2014
  • Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Working On A.A Degree - Health Science

Indian River State College
Fort Pierce, FL
12.2024

High School Diploma -

St Lucie West Centennial High School
Port St. Lucie, FL
05.2015

Skills

  • Energetic Customer Service Representative with 5 years of experience resolving complex customer inquiries
  • Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement
  • First Aid, and CPR certified Instruction from one on one private lessons, also in group formats with all ages
  • Life saving water skills from ages 1 to 50
  • Schedule organization, and planning
  • Lesson research and planning to make sure clients are getting their most out of each lesson
  • Motivating and providing encouraging feedback
  • Encouragement and Motivation
  • Data Collection
  • Positive Reinforcement
  • Natural Environment Training
  • Discrete Trial Training

Timeline

Registered Behavior Technician

Atlantic ABA
11.2023 - Current

Registered Behavior Technician

PBS
04.2023 - 11.2023

Stroke Instructor

Floating Otters Survival Swim School
01.2021 - 06.2021

Maintenance Swim Instructor/ Stroke Instructor

Abrams Aquatics Survival Swim School
01.2020 - 09.2023

Lingerie Specialist

Dillards
06.2017 - 01.2019

Lingerie Specialist

Victoria Secret
06.2015 - 06.2017

Server Assistant

LongHorn Steakhouse
01.2015 - 08.2015

Hostess

Blue Water Beach Grill
05.2013 - 08.2014

Lifeguard/ Swim Instructor

Indian River State College
06.2012 - 06.2016

Working On A.A Degree - Health Science

Indian River State College

High School Diploma -

St Lucie West Centennial High School

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Amber Maddens