Summary
Overview
Work History
Education
Skills
Timeline
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Amber Maddox

Administrative Professional
Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Claims Adjuster

Statefarm Insurance
Atlanta, GA
10.2022 - Current
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Documented all findings in concise reports.
  • Coordinated with law enforcement and legal teams to gather necessary documentation for fraud investigations.
  • Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Advocated for customers, ensuring they received fair and prompt settlements for their claims.
  • Streamlined claims processing workflows, significantly reducing turnaround times for customer resolutions.
  • Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
  • Improved operational efficiency, adopting new technologies for claims processing and communication.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.

Patient Access Representative

Emory Healthcare
05.2016 - 06.2022
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Verified patient insurance eligibility and entered patient information into system.

Customer Service Representative

Home Depot
01.2015 - 04.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Administration - Health Administration

Strayer University
Lithonia
03.2015 - 09.2019

Skills

Excel

Data entry

Highly motivated

Problem-solving

Customer service

Critical thinking

Multitasking and organization

Advanced oral and written communication skills

Workflow management

Multitasking Abilities

Timeline

Claims Adjuster

Statefarm Insurance
10.2022 - Current

Patient Access Representative

Emory Healthcare
05.2016 - 06.2022

Bachelor of Administration - Health Administration

Strayer University
03.2015 - 09.2019

Customer Service Representative

Home Depot
01.2015 - 04.2016

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