Amber Maggitt
Horn Lake ,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
REMOTE CARE COORDINATOR
Landmark Health
10.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
REMOTE CONTRACT TRACER
FAVORITE HEALTH CARE STAFFING
11.2021 - 01.2022
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Created daily market recaps and profit and loss information to [Number] senior traders at close of each trading day.
- Built strong relationships with clients by providing insightful market commentary and personalized investment advice.
Administrative Assistant REMOTE
FAVORITE HEALTH CARE STAFFING
03.2021 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
Secretary
ST FRANCIS HOSPITAL
03.2017 - 06.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
FedEx
10.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Functional Independence Home Care
05.2015 - 03.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Polysomnographic Technician
SLEEP LABS OF MEMPHIS
06.2016 - 02.2017
- Enhanced diagnostic accuracy with thorough analysis and interpretation of polysomnographic data.
- Assisted in research projects related to sleep medicine, contributing valuable data for ongoing studies.
- Conducted pediatric studies proficiently, adapting monitoring techniques for younger participants.
- Enhanced patient care by providing timely follow-up consultations, addressing any concerns or questions related to the sleep study experience.
- Promoted a positive work environment within the sleep lab team through effective communication and collaboration efforts.
- Improved patient comfort by properly applying and adjusting sleep monitoring equipment during overnight studies.
Certified Nursing Assistant/Administrative Secretary
AMG Specialty Hospital
09.2013 - 05.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Certified Nursing Assistant
Complete Healthcare Services
06.2012 - 05.2013
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
High School Diploma -
Amanda Elzy High School
Greenwood, MSSkills
- Inbound and Outbound Calling
- Documentation
- Patient Education
- Organizational Skills
- Medical terminology understanding
- Documentation proficiency
- Clerical Support
- Customer Support
- Scheduling
- Quality Assurance
- HIPAA Guidelines
- Data Entry
Timeline
REMOTE CONTRACT TRACER
FAVORITE HEALTH CARE STAFFING
11.2021 - 01.2022
REMOTE CARE COORDINATOR
Landmark Health
10.2021 - Current
Administrative Assistant REMOTE
FAVORITE HEALTH CARE STAFFING
03.2021 - 07.2021
Customer Service Representative
FedEx
10.2018 - 02.2019
Secretary
ST FRANCIS HOSPITAL
03.2017 - 06.2021
Polysomnographic Technician
SLEEP LABS OF MEMPHIS
06.2016 - 02.2017
Certified Nursing Assistant
Functional Independence Home Care
05.2015 - 03.2017
Certified Nursing Assistant/Administrative Secretary
AMG Specialty Hospital
09.2013 - 05.2015
Certified Nursing Assistant
Complete Healthcare Services
06.2012 - 05.2013
High School Diploma -
Amanda Elzy High School