Amber Mahan

• Evaluated organizational structures and implemented best practices in change management, fostering a culture of continuous improvement within the company.
• Implemented data-driven approaches to identify trends, optimizing marketing campaigns for maximum return on investment.
• Collaborated with sales teams to develop tailored solutions for clients'' unique challenges, resulting in increased customer satisfaction rates.
• Developed pricing models based on competitor analysis and market trends to optimize revenue generation while maintaining competitive positioning.
• Led workshops and training sessions for employees at various levels, enhancing their skills in strategic thinking and problem-solving techniques.
• Analyzed customer feedback data to identify areas of improvement, implementing changes to enhance the overall customer experience to increase LTV and retention
• Evaluated current processes to develop improvement plans.
• Client success and delivery for 6,7, and 8 figure business owners to build scalable, self led, sellable companies

Interim Integrator to the CEO - The Brandon Group (Recruiting firm in Building Materials)

• Onboarding/ Offboarding employees
• Liaise between CEO and company vendors
• Offer development, program design and delivery
• Networking with industry leaders
• Content copywriting and graphics
• Association outreach for strategic content partnerships

Interim VP of Sales/Marketing - Online Coaching Company - The ReLaunch Co.

• Collaborate with the marketing division; Track consumer behavior; Maintain positive and supportive relationships with clients.
• Develop and drive key sales strategies and initiatives
• Strategic planning based on data analysis
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

• Online Business Strategist for 6,7 and 8 figure business owners and their teams
• Train in techniques for brand Building/ visibility, developing programming/ pricing and market positioning
• Established metrics for success, monitoring performance and making adjustments to strategies as necessary.
• Developed and executed marketing campaigns that significantly increased brand visibility and market share.
• Review and develop copywriting for clients
• Led division through period of significant organizational change, maintaining focus and achieving key objectives.
• Role design to align every role to contribute to bottom line profitability
• Enhanced team performance by establishing clear goals and providing regular feedback and coaching.
• Develop onboarding client and employee curriculum
• Implemented customer feedback system that led to noticeable improvement in client satisfaction and loyalty.
• Served as co-director for second tier client program
• Analyzed market trends to inform product development and positioning strategies.
• Organize VIP days/ mini events and specialize in conversion events to increase sales volume
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Expertise in high ticket sales ranging from $30,000 - $85,000
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Maintained client portfolio for over 100 clients to make 6 and 7 figure leaps in their business
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Strengthened market position by leading team in development of innovative strategies.

• Rendered rehabilitation services to a CCRC consisting of 52 PC/AL apartments, 262 independent living villas, and 137 health center beds
• Collaborated closely with therapists and other support staff to ensure seamless transitions between individual sessions, group treatments, and educational activities.
• Collaborated with interdisciplinary teams to develop effective home exercise programs for patients, promoting continued progress outside of therapy sessions.
• Streamlined scheduling processes by coordinating appointment times between therapists and patients, maximizing efficiency within the clinic setting.
• Advocated for patients'' needs by maintaining open lines of communication with caregivers, ensuring all parties were informed of therapy progress and potential change .
• Management for 20 employees
• Participate in all incident review meetings
• Plan appropriate PDPM minutes for skilled stay
• Obtain all non-skilled authorizations for treatments
• Coordinate appropriate level of care and necessary services
• Market repositioning and network collaborations with hospitals and referring partners
• Employee, patient and family education
• Communicate with community physicians to coordinate care
• Analyze all department metrics to ensure appropriate staffing and programming for productivity and profitability
• Marketing of all services for caseload generation
• Acting liaison between facility administration and regional leadership to ensure happiness with third party contract
• Casamba, Rehab Optima, Epic, PCC and Matrix Care EMR systems