Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Amber Mahle

Summary

  • Resourceful Restaurant manager with 15+ Years of experience in managing daily operations, Proficient in restaurant, and customer service Management. Posses certificates in food safety, First aid, and office assistant.


  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Shift Manager

Dairy Queen Grill & Chill
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Manager

Dairy Queen Grill & Chill
01.2022 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Cashier

Dollar Tree Stores
01.2018 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Manager

Dairy Queen Grill & Chill
03.2015 - 08.2017
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier, Cook, Baker, Waitress

Old Country Buffet
07.2014 - 08.2015
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Mt Baker High School
Mt Baker WA

BBA - Accounting

Bellingham Technical College
Bellingham, WA
01-2028

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Inventory controls
  • Hiring and recruiting
  • Operations management

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Manager

Dairy Queen Grill & Chill
01.2022 - 01.2024

Cashier

Dollar Tree Stores
01.2018 - 04.2018

Manager

Dairy Queen Grill & Chill
03.2015 - 08.2017

Cashier, Cook, Baker, Waitress

Old Country Buffet
07.2014 - 08.2015

Shift Manager

Dairy Queen Grill & Chill

High School Diploma -

Mt Baker High School

BBA - Accounting

Bellingham Technical College

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Amber Mahle