Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Malone

Temple,GA

Summary

Dynamic professional with a proven track record at Ingles Supermarket, excelling in customer service and complex problem-solving. Recognized for enhancing customer satisfaction and streamlining inventory processes. Strong attention to detail and effective communication skills drive successful outcomes in fast-paced environments. Committed to fostering positive client relationships and delivering exceptional service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

31
31
years of professional experience

Work History

Associate

Ingles Supermarket
02.2020 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed meat department products.

Food Service Assistant

Carroll County School District
09.2007 - 04.2014
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for students and staff.
  • Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
  • Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Lifted and carried heavy materials.

Order Entry Clerk

DBCI Div MBCI / Janus International Corporation
02.1997 - 08.2003
  • Completed accurate order entry and data verification.
  • Supported team members during peak times, balancing workload within the department efficiently.
  • Assisted colleagues in troubleshooting system-related issues that affected the ability to enter or track orders accurately.
  • Assisted in training new hires, sharing best practices for efficient order entry procedures.
  • Streamlined order entry processes by implementing efficient data management techniques.
  • Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
  • Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
  • Collaborated with sales team to ensure smooth order fulfillment.
  • Input order information into system and updated customer accounts to document.


Account Coordinator

Burnham Services
10.1994 - 12.1997
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Maintained detailed records of account activities, ensuring accurate invoicing processes were in place.
  • Escalated issues to appropriate channels as necessary.
  • Updated internal databases with account information to maintain concise, clear records.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Facilitated onboarding of new clients, ensuring smooth transition and positive initial experience.
  • Streamlined billing processes, resulting in timely invoicing and improved cash flow.
  • Enhanced client communication by establishing regular check-in calls, keeping clients informed and engaged.
  • Enhanced client satisfaction by meticulously organizing and updating account information, ensuring accuracy and easy access.

Education

Villa Rica High School
Villa Rica, GA
06-1988

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Complex Problem-solving
  • Courteous and professional
  • Oral communication
  • Data entry

Timeline

Associate

Ingles Supermarket
02.2020 - Current

Food Service Assistant

Carroll County School District
09.2007 - 04.2014

Order Entry Clerk

DBCI Div MBCI / Janus International Corporation
02.1997 - 08.2003

Account Coordinator

Burnham Services
10.1994 - 12.1997

Villa Rica High School

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Dawn Malone