Amber Manning

• Verify patient’s insurance eligibility, benefits, and authorization status.

• Obtain authorization from various insurance agencies as required for requested testing.

• Engage with patients to provide detailed information about available services, requirements, directions for testing.
• Explain the patient’s insurance benefits and provide them with an estimated cost of service prior to testing.
• Establish rapport with physician offices to build loyalty and support retention goals.
• Coordinate between physician offices, outpatient testing departments and patients to ensure a smooth experience for both patient and provider alike.
• Documented calls and appointments using Meditech Expanse.

• Insurance billing using Quadax Healthcare Revenue Software. Focused on Medicaid insurance billing.

• Experience with AR follow up, denial investigation and follow up and resolution.

• Some experience with physician office billing in Eclinicalworks.

• Managed patient access staff that included scheduling staff, submitting time for payroll.
• Implemented new training projects to expand the scope of new patient access personnel.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Registered patients with Meditech systems, verified eligibility for multiple insurances.

Initiated good rapport with patients as the first point of contact within the facility and worked with multiple departments and physician offices to provide excellent customer service to patients.

Collected co-pays, deductibles and co-insurance amounts as necessary for patient’s needing diagnostic testing or emergency room services.