Amber Mansaray
Houston,TX
Summary
Authorized to work in the US for any employer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Services Representative
Annuity Master
09.2022 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Created and maintained detailed database to develop promotional sales.
- Increased client appointment attendance by 20%
Registered Behavior Technician
RBT, Pine Cone Therapies, LLC
11.2019 - 07.2021
- Implemented ABA treatment programs as written by Clinical Supervisor;
- Collected all required data throughout client’s session utilizing data collection software;
- Prepared program materials;
- Reviewed and implemented consultation/supervision note recommendations;
- Communicated appropriately and effectively with colleagues and families as needed;
- Attended meetings and trainings as required
Registered Behavior Technician
Blue Sprig
07.2019 - 11.2019
- Implement ABA treatment programs as written by the Clinical Supervisor;
- Collect all required data throughout the client’s session utilizing data collection software;
- Prepare program materials;
- Review and implement consultation/supervision note recommendations;
- Communicate appropriately and effectively with colleagues and families as needed;
- Attend meetings and trainings as required; and
- Follow all policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by the Blue Sprig Clinical team
Customer Service Representative
Alorica
10.2018 - 12.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Esthetician Student
Ogle School of Hair, Skin and Nails
05.2017 - 10.2017
- Greeted all guests in a warm and friendly manner
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Valet Runner
Legacy Parking Company
01.2015 - 01.2016
- Provides courteous and prompt valet service to the guest at all times
- Assists arriving and departing guests in a highly professional manner and with utmost courtesy
- Other duties as assigned
Teacher
Allbright Academy Daycare
07.2013 - 02.2015
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Instructed children on proper health and personal habits
- Dressed infants and toddlers and changed their diapers
- Encouraged children to be understanding of and patient with others.
Bookseller
Barnes & Noble College
08.2012 - 02.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Built long-term customer relationships and advised customers on purchases and promotions
- Dedicated to continuously improving sales abilities and product knowledge
- Asked open-ended questions to assess customer needs.
Education
High School Diploma -
Sam Houston High School
2010
Skills
- Quick Leaner
- Willing to learn
- Computer Navigation Proficiency
- Microsoft Office Tools
- Ability to Research
- Operational Efficiency
- Reminder Calls
- Client Relations
- Calm and Professional Under Pressure
- Database Maintenance
- Experience in a production environment
- Outbound Calling
- Policy and Procedure Adherence
- Production & Quality Background
- Customer Contact
- Written Communication Skills
- Documentation Review
Certification
Computer Proficiency (10+ years)
Typing (10+ years)
Detail-Oriented (10+ years)
Data Entry (10+ years)
HIPAA (2 years)
Additional Information
- Certifications and Licenses , Registered Behavior Technician October 2019 to October 2020 Texas Cosmetologist-Esthetician November 2021 CPR Certification First Aid Certification Assessments Work motivation — Completed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Client Services Representative
Annuity Master
09.2022 - Current
Registered Behavior Technician
RBT, Pine Cone Therapies, LLC
11.2019 - 07.2021
Registered Behavior Technician
Blue Sprig
07.2019 - 11.2019
Customer Service Representative
Alorica
10.2018 - 12.2018
Esthetician Student
Ogle School of Hair, Skin and Nails
05.2017 - 10.2017
Valet Runner
Legacy Parking Company
01.2015 - 01.2016
Teacher
Allbright Academy Daycare
07.2013 - 02.2015
Bookseller
Barnes & Noble College
08.2012 - 02.2013
High School Diploma -
Sam Houston High School