Amber Manuel
Decatur,GA
Summary
Result-driven administrative professional specializing in records management and organizational support. Proven success in overseeing complex records systems while ensuring compliance with legal standards and implementing effective process improvements. Expertise in managing teams, addressing public inquiries, and coordinating departmental workflows enhances operational efficiency. Recognized for strong attention to detail and fostering collaborative relationships with diverse stakeholders.
Overview
17
17
years of professional experience
Work History
Records Administrator
South Fulton Police Department
Atlanta, GA
04.2023 - 06.2024
- Manages the City's records management program.
- Serves as the liaison for the City Clerk's Office with other divisions, departments, City Council, outside agencies, and the general public.
- Receives and responds to open record requests.
- Completes monthly open records reports, presented to the City Clerk.
- Manages employees through other supervisors; sets goals and objectives.
- Assigns work to subordinate personnel, coordinates the scheduling and completion of work by determining operational priorities, and resolves workload problems.
Executive Assistant
DeKalb County School District
Stone Mountain, GA
01.2020 - 10.2022
- Assist the supervisor in the organization, compilations, and preparation of the development of reports.
- Order and maintain supplies as needed.
- Maintain personnel/position-related paperwork, i.e., payroll records, vacation/sick leave statements, monthly travel requests, and reimbursements.
- Complete monthly reconciliations.
- Process budget expenses for daily operations.
- Maintain the Board Members' calendar and schedule certain appointments and conferences without prior clearance.
- Book and manage flights and hotels for board members.
DOL Service Specialist
Georgia Department of Labor
College Park, GA
01.2016 - 01.2017
- Conducted interviews with job, program, or unemployment applicants to obtain the information needed to provide services.
- Provided career development and assessment services to clients for the purpose of matching their application skill sets to vacancies.
- Established and maintained professional working relationships with local employers to develop opportunities for clients.
- Assisted with Georgia unemployment claim issues and inquiries.
Legal Secretary
Georgia Department of Human Services
Atlanta, GA
01.2014 - 01.2015
- Drafted court orders, dispositions, and resets for county personnel and attorneys.
- Performed various duties in the courtroom, such as coordinating calendars, recording dispositions, and providing legal documentation to attorneys and agents as required.
- Prepared weekly civil court calendar 60-90 days in advance
- Submitted court documents using Fulton County e-filing system and exporting calendar to Fulton County Case Manager
Overpayment Clerk
Georgia Department of Labor
Atlanta, GA
11.2010 - 01.2014
- Processed overpayment, mailed notice of overpayment to claimants, and processed/filed waiver requests for overpayment accounts.
- Identified customers' needs, clarified information, researched every issue, and provided solutions and/or alternatives.
- Processed appeals and submitted requests to claimants, employers, and the Board of Review.
- Processed customer payments by recording checks or money orders into accounting software.
Rehabilitation Assistant
Georgia Department of Labor
Atlanta, GA
01.2008 - 01.2010
- Reconciled bank statements, research, and correct discrepancies
- Interviewed applicants to obtain information concerning applicant's physical or mental condition, social and economic situations, attitudes and aptitudes, work experience, educational background, and personality traits
- Maintained databases and spreadsheets; also analyzed data, and designed/generated financial reports.
- Assisted physical therapists in developing treatment plans for patients.
- Provided rehabilitative services to patients with physical and mental disabilities.
- Performed administrative duties such as scheduling appointments and maintaining patient files.
- Organized rehabilitation programs, monitored progress, and adjusted plans as necessary.
Appeals Clerk
Georgia Department of Labor
Atlanta, GA
01.2007 - 01.2008
- Received, screened, and directed telephone and/or radio communications, and greeted or assisted internal or external customers.
- Provided clerical support to the office, such as data entry and maintenance, copying and distributing documents and materials, and maintained record-keeping and filing systems.
- Received and reviewed complaints, inquiries, and customer service issues regarding appeals.
- Maintained the department's mailing system, distributing mail to appropriate parties.
Education
Master of Business Administration -
Clayton State University
Morrow, GA05.2025
Bachelor of Applied Science - Administrative Management
Clayton State University
Morrow, GA05.2023
Associate of Applied Science - Business Management
Atlanta Technical College
Atlanta, GA05.2020
Skills
- Advanced MS Office Suite
- Government policy and procedures
- Records Management and Compliance
- Administrative Support
- Leadership and Team Management
- Process Improvement
- Customer Service and Communication
- Financial Management
- Legal documentation
- Technical Proficiency
- Data Analysis and Reporting
Affiliations
- ROTC Magnet Program
- CPR Training
- Human Resource Management Certificate
- DNA Testing Training
- Deans List for Associates Degree
References
References available upon request.
Timeline
Records Administrator
South Fulton Police Department
04.2023 - 06.2024
Executive Assistant
DeKalb County School District
01.2020 - 10.2022
DOL Service Specialist
Georgia Department of Labor
01.2016 - 01.2017
Legal Secretary
Georgia Department of Human Services
01.2014 - 01.2015
Overpayment Clerk
Georgia Department of Labor
11.2010 - 01.2014
Rehabilitation Assistant
Georgia Department of Labor
01.2008 - 01.2010
Appeals Clerk
Georgia Department of Labor
01.2007 - 01.2008
Master of Business Administration -
Clayton State University
Bachelor of Applied Science - Administrative Management
Clayton State University
Associate of Applied Science - Business Management
Atlanta Technical College
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